Overall Satisfaction with Oracle PeopleSoft HCM
We are a large organization that owns many businesses (business units) that span multiple industries. I will say about 90% of our businesses use HCM, though we do have a few businesses that run payroll, HR, benefits, etc. on their own. We use Oracle PeopleSoft HCM to run payroll, manage benefits, standard HR functions, as well as employee reviews.
- Payroll: The tax compliance is as good as anything in the industry. They are frequent and current and relatively simple to implement keeping our payroll and tax departments in compliance with changes in the law.
- Benefits: HCM benefits, both in completeness and simplicity of administration, are as good as anything I've seen from competitors, but it's the flexibility and ability to customize the vanilla offerings to match the needs of the organization that make it really shine.
- Flexibility and compatibility with other PeopleSoft products (such as manufacturing and financials). We are a diverse company with many businesses that operate autonomously from corporate control. There is a highly complex level of employment rules, including many union rules, that impact our payroll and benefits. It takes a product like Oracle PeopleSoft HCM to offer the flexibility and simplicity in the configuration to make it all work.
- Of course, paying employees is only part of the puzzle...the financials group need to budget for future expenses and the accounting group must track the payroll and benefits. The compatibility of HCM with financials, for example, greatly simplifies the ability to move the accounting records from HR to Financials with standard, "canned" batch processes or even real-time with the publish/subscribe infrastructure.
- My primary response to this is more of a technical nature than a functional -- mobility. Historically PeopleSoft was way ahead of the curve in adapting to the internet and web-based systems. In the 1990s the product shined on the desktop, but by the late '90s PeopleSoft was already providing web-based applications long before it's competitors. Fast forward 15 years where we have widespread use of mobile platforms (tablets and phones) and I'm not sure PeopleSoft has kept pace with some competitors. It does have mobile options, but they strike me more as a retrofit than a native mobile app. Is that a serious issue? Perhaps that depends on the nature of the business. Large companies like my employer have office staff that sit in front of desktops and laptops so not much of an issue, but there are businesses that might not have that stationary staff or have a younger employee population who are more adept at using mobile devices so this would be a welcomed improvement.
- Automated processes (self service) and simplicity of use help reduce the HR staff requirements, which reduces cost for the company even after the signficant cost of the software.
- If used properly Oracle PeopleSoft HCM does result in faster lead conversation and onboarding of new employees, but I will add that it is dependent upon the business to implement internal policies that make use of the software so that it can do what it is supposed to do!
- Internal customer service (to employees) is definitely improved by the use of self-service. As an example, if you have an employee who has a life change (marriage or divorce) or wants to make a change to benefits (401k contribution), the work is greatly simplified through self-service versus the older way of having them complete forms, submit them, and then waiting on the processing time that will require manual entry by HR clerks.
- Intelligence/strategic tracking and reporting is improved by collecting all the employee data. This helps in reporting to managers who can then implement corporate policies that fill the needs of their employees.
SAP, ADP, Dynamics GP. The only software or service that is comparable is SAP, but Oracle PeopleSoft HCM is far easier to implement in my opinion. Dynamics GP is less expensive, but a lot more limited in its ability. To get the same features in Dynamics GP you will need many third party add-ons, which means a more complex and less stable system.
I think Oracle PeopleSoft HCM is best suited to a mid-size to large business with a traditional office staff who work from the same location. Smaller businesses will likely find the cost structure and less than stellar mobility support less attractive.