Best On-Premise CRM
September 19, 2019

Best On-Premise CRM

Vetrivel Marudhachalam, PMP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Siebel Sales Applications
  • Siebel CRM Technology

Overall Satisfaction with Oracle Siebel CRM

It is used for sales and marketing.

Pros

  • Stable and robust application.
  • Supports business process automation.
  • Best data model.

Cons

  • Latest UX design.
  • Expose application to the mobile platform.
  • More service-oriented options.
  • Bulky and some times slow.
  • Supports the business process and users adapt it over a period.
  • Can build any feature needed.
Siebel is the best on-premise CRM.
Good for a large corporations with complex process.

Oracle Siebel CRM Feature Ratings

7.0
Customer data management / contact management
7
Workflow management
9
Territory management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
5
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
8.0
Case management
Not Rated
Call center management
8
Help desk management
Not Rated
7.0
Lead management
7
Email marketing
7
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
6.0
Forecasting
6
Pipeline visualization
6
Customizable reports
6
8.0
Custom fields
8
Custom objects
8
Scripting environment
8
API for custom integration
8
5.5
Role-based user permissions
5
Single sign-on capability
6
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
3.0
Mobile access
3

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