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It has all the tools you need
September 18, 2019

It has all the tools you need

Karl Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Siebel CRM Technology
  • public sector

Overall Satisfaction with Oracle Siebel CRM

It is being used by the entire department to manage citizenship and immigration for Canada.
  • Excellent scalability to support a large number of users.
  • Very stable.
  • Responsive engineering team.
  • Excellent performance.
  • Improve migration process.
  • Update training material to reflect newer versions of Siebel.
  • Increased speed of processing requests for citizenship.
We decided on Siebel for the excellent depth of functionality, scalability, and support for multiple languages.
It is well-suited for case management for large enterprises.

Oracle Siebel CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
9.0
Lead management
10
Email marketing
8
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
7.0
Marketing automation
7
Compensation management
Not Rated
10.0
Mobile access
10