Best CRM software package
October 14, 2019
Best CRM software package
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Siebel Sales Applications
- Quote and Order Capture
- Siebel Enterprise Marketing
- Siebel Contact Center and Service
- Oracle Self-Service and E-billing
- Siebel CRM Technology
Overall Satisfaction with Oracle Siebel CRM
Siebel is being used as a case management system for Ontario Ministries. Siebel is being used as a tool for inspectors out in the field to create an inspection, orders, and tickets.
- Just install the application and use the feature out of the box.
- Good features for all vertical components.
- Easy to integrate with call center vendors.
- Applet Designer for IP 18 needs a lot of improvement.
- Siebel eService GUI is a bit out of date.
- Training and documents should be available online like Salesforce.
- Allow the Ministry to implement a complex application in a short amount of time.
- Siebel has positive impacts on daily operations on each employee of the Ministry.
Siebel is on par with Salesforce in terms of functionalities.