Best CRM software package
October 14, 2019

Best CRM software package

Sam Tran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Siebel Sales Applications
  • Quote and Order Capture
  • Siebel Enterprise Marketing
  • Siebel Contact Center and Service
  • Oracle Self-Service and E-billing
  • Siebel CRM Technology

Overall Satisfaction with Oracle Siebel CRM

Siebel is being used as a case management system for Ontario Ministries. Siebel is being used as a tool for inspectors out in the field to create an inspection, orders, and tickets.

Pros

  • Just install the application and use the feature out of the box.
  • Good features for all vertical components.
  • Easy to integrate with call center vendors.

Cons

  • Applet Designer for IP 18 needs a lot of improvement.
  • Siebel eService GUI is a bit out of date.
  • Training and documents should be available online like Salesforce.
  • Allow the Ministry to implement a complex application in a short amount of time.
  • Siebel has positive impacts on daily operations on each employee of the Ministry.
Siebel is on par with Salesforce in terms of functionalities.
Siebel works well for case management in the public sector. Siebel also works well with Salesforce Automation for financial companies.

Oracle Siebel CRM Feature Ratings

8.9
Customer data management / contact management
9
Workflow management
9
Territory management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
Not Rated
10.0
Case management
10
Call center management
10
Help desk management
10
9.5
Lead management
10
Email marketing
9
9.0
Task management
9
Billing and invoicing management
9
Reporting
9
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
8.8
Custom fields
9
Custom objects
9
Scripting environment
9
API for custom integration
8
8.0
Role-based user permissions
8
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
8.0
Marketing automation
8
Compensation management
8
8.0
Mobile access
8

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