A phenomenal tool for any Outbound Team
December 11, 2025

A phenomenal tool for any Outbound Team

Michael Collins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Ascend

Overall Satisfaction with Orum

Orum gives our Top of Funnel Sales Teams the ability to maximize the number of outbound calls they make every day through automating the non-dialing tasks associated with making calls. Orum simply integrated with our Outreach & Salesforce instances ensuring that the time the top of funnel sales team have dedicated to dialing is truly focused on dialing. Orum also gives our leadership the ability to listen in & coach on live calls.

Pros

  • Streamlines the dialing process. Reps can easily move from dialing one prospect to the next.
  • Easily integrates with Outreach & Salesforce to ensure the correct data is fed to the correct Rep at the correct time.
  • Gives our leadership the ability to listen & coach on live calls
  • Easily manage users within the app - licensing and permissions are simple.

Cons

  • I would love to see Orum continue their process of integrating with more tools.
  • Would love to see a better usage of SFDC & Outreach data in the reporting ability
  • Any time we can see more usage of AI we would love to see it specifically with who to call and when to call them.
  • Massive positive impact on the Outbound team's ability to make dials in the most efficient manner possible.
  • Gave our BDRs the ability to make 100+ dials per day easily
  • Gave our Leadership the ease of use in viewing analytics & listen to live calls.
Its incredibly easy to use. The end users haven't complained 1 time about using the core functionality of the platform. They can simply log on to the platform and start making dials to the right Outreach sequence / individuals who need to be called in that moment. From an Admin perspective - making changes to Users is literally 3 clicks.
There were generally 2 major factors that drove our decision to move forward with Orum initially over Nice CXOne & Outreach's dialer tool; power dialer & local caller IDs. Orum gave us the ability to easily make dials to a list of prospects in an efficient manner that other tools weren't able to provide and gave us the ability to give our users local dialing numbers.

Do you think Orum delivers good value for the price?

Yes

Are you happy with Orum's feature set?

Yes

Did Orum live up to sales and marketing promises?

Yes

Did implementation of Orum go as expected?

Yes

Would you buy Orum again?

Yes

We started with Orum at the moment of origination of our Outbound program. Orum showed itself to be a perfect tool to assist in the origination of the Outbound team. With it simply integrating into our tool ecosystem, ease of use in assigning the correct permissions to the correct individuals, and ease of use in seeing basic reporting; Orum is perfect for a new Outbound program.

Orum Feature Ratings

Dialer Logistics ()
Not Rated
9.8
Contact preview
9
Dialer-CRM integration
10
Call notes & tags
10
Automatic call logging
10
8.8
Outbound dialing
10
Custom caller ID
7
Click-to-call
9
Recorded voicemail drop
9
Dialer contact import
10
Campaign & list management
8
6.0
Dialer reporting & analytics
6
Dialer compliance
6

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