Somewhat satisfied with hope for improvement
December 28, 2022

Somewhat satisfied with hope for improvement

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with OutboundEngine

I use OutboundEngine to automatically send email marketing pieces and social media posts to my current and past clients. My primary use today is to obtain and aggregate my Online client reviews

Pros

  • Obtain client reviews
  • Provides personal telephone support

Cons

  • Increase integration of customer reviews into email messages
  • Increase integration of customer reviews into social media posts
  • Allow me to immediately ask for a review immediately after entering a client's information
  • It has provided a consistent email message to my clients
  • It has provided a consistent social media presence for my past clients
  • It has helped me obtain and correlate customer reviews
  • Unfortunately I cannot say that I have any direct information that a sale was generated directly as a result of OutboundEngine. I feel that it has but I have no measurable proof of this
I can pick uo the phone and get a knowledgeable person to help me. This is so rare in todays marketplace. It's the #1 reason i contine to use them

Do you think OutboundEngine delivers good value for the price?

Not sure

Are you happy with OutboundEngine's feature set?

No

Did OutboundEngine live up to sales and marketing promises?

Yes

Did implementation of OutboundEngine go as expected?

Yes

Would you buy OutboundEngine again?

Yes

I think the platform was great when i first started using it but has become less effective or impactful over time

OutboundEngine Feature Ratings

Mobile optimization
6
Email deliverability reporting
8
List management
5
Automated sales alerts and tasks
9
Social sharing and campaigns
4

Comments

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