Jake's ultimate review of Outreach

Outreach is used by the entire sales org - sales reps, sales leaders and the outbound team (i.e. BDRs). The main business problem it solves is to help scale with a one-to-many model but still be targeted with your outreach. Ultimately, it helps us set up more calls with prospects, which is what Outreach is designed to do. I also use it for renewal customers and saving time such as leveraging the template feature.

I don't use the reports much. Our BDR and ADM uses them a lot as they are in Outreach a lot.

I haven't personally worked with Outreach's CSM team