Outreach is a terrible product
Eric Avissar | TrustRadius Reviewer
Updated July 23, 2019

Outreach is a terrible product

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Outreach

Usability is not the issue, reliability is the problem.
We use it for prospecting, contacting prospects and pipeline management. Our sales team uses it to stay organized and reach out to contacts we feel can help grow our business. It is the second most important platform we use here next to SalesForce, and the two are linked closely together.
  • Using local phone numbers to call prospects
  • Letting you know when a prospect has read your email
  • Scheduling deliveries
  • Stop crashing constantly
  • Stop failing to save changes and failing to sync with SalesForce
  • Stop freezing and dropping calls
  • Falsely notifying a faulty internet connection
  • Failing to open and load
  • Being outright unreliable
I do not generate any reports here.
  • Functionality is solid, whereas reliability needs to be the main focus
I have no choice but to use Outreach.
A product with great potential that was rushed to market.