Outreach is a terrible product | TrustRadius

Overall Satisfaction with Outreach

Usability

4

Usability is not the issue, reliability is the problem.

Use Cases and Deployment Scope

We use it for prospecting, contacting prospects and pipeline management. Our sales team uses it to stay organized and reach out to contacts we feel can help grow our business. It is the second most important platform we use here next to SalesForce, and the two are linked closely together.

Pros and Cons

Pros

Using local phone numbers to call prospects
Letting you know when a prospect has read your email
Scheduling deliveries

Cons

Stop crashing constantly
Stop failing to save changes and failing to sync with SalesForce
Stop freezing and dropping calls
Falsely notifying a faulty internet connection
Failing to open and load
Being outright unreliable

Reports Used with Outreach

I do not generate any reports here.

Return on Investment

Functionality is solid, whereas reliability needs to be the main focus

Working with the Outreach CSM Team

Unsatisfactory

Alternatives Considered

I have no choice but to use Outreach.

Likelihood to Recommend

A product with great potential that was rushed to market.

Comments

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