Can't Imagine Not Having Outreach... after having had!
June 02, 2021

Can't Imagine Not Having Outreach... after having had!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

We use it to integrate our Gmail and Salesforce as well as a calling system.
  • Great call connectivity.
  • Detailed reports on email and calls.
  • Keeps you organized in Salesforce to know what merchants you are communicating with through email as well as their responses!
  • Sometimes there are connection issues.
  • More robust reports if possible.
  • Greater insight into areas of call or email outreach improvement.
  • Improved focus on certain connection rates.
  • Capability to use local area code, has led to greater ROI through more answered calls.
  • Greater ROI on time spent and which type of emails are read or unread most.
I think Outreach is by far the best calling system compared to the ShoreTel phone system that I used in a previous sales role. It is much more elaborate, allowing the user to call text, or email from the system or sync to Gmail for email. The connectivity is greater and overall performance and features in every way.

Do you think Outreach delivers good value for the price?


Are you happy with Outreach's feature set?


Did Outreach live up to sales and marketing promises?


Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?


I gave it that rating because it is user friendly and I am constantly finding new ways within the system to improve my daily workflow. I couldn't imagine not having Outreach after now using it!
Never needed to use, so I guess that's a good thing.
Outreach is great in terms of transactional calls and detailed reporting with large scale calls, however, for a more refined touch other platforms such as Zoom provide that face to face interaction for meetings that are sometimes required for a multi location- high value client. When you make those calls in Zoom however, they do not carry over to be tracked in Outreach. Therefore, if your working in a metrics based environment, where every call and and minutes can be synced to Salesforce reports, this capability to link Zoom and record talk time back to Salesforce would be a welcome addition!