Helps us make more sales!
May 19, 2021

Helps us make more sales!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Outreach is being used to follow up with inbound sales and to do cold outreach to outbound sales. They help automate our outreach, stay organized, see where each prospect is alongside the sales pipeline, and manage all our sales reps in one place. It is used by our sales department.

Pros

  • Automated sales flow emails
  • Organization of contacts and propsects
  • Prospect to sales management all in one place

Cons

  • There are some features that require an upcharge
  • I wish the Chrome extension and gmail integration worked better
  • I would have liked a better onboarding program
Outreach has a built-in analytics dashboard which makes seeing the big picture of the business super easy. I rarely need to run sales reports or any type of reports because the information that I need is already built-in. The only information I would probably generate in the future is just for quarterly reviews of the company to find our most revenue-generating clients.
  • Outreach saves us time
  • Outreach helps us generate more sales
  • Outreach makes our team excited to do sales
Outreach is by far superior to both Hubspot and Google Docs in terms of managing sales. Before I would need multiple apps to manage clients, send emails, book appointments, etc. Outreach does all of this in one place and so that is why I think it is the best out of the software that I have tried previously.

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

Outreach takes some time to learn, it isn't completely intuitive. However, after a week of going through the knowledge panel, our team easily learned Outreach. There are also some things that take time to set up in order for Outreach to be the most effective. The thing I wish was easier to use would be their Chrome extension. Overall though, I would give Outreach's overall usability a high schore.
The overall support of Outreach has been great. Whenever I have a problem, they were quick to fix it and typically respond within one business day. I don't typically have many requests for support because a lot of my questions can be answered through their knowledge panel. They have been fantastic to work with overall.
I would highly recommend outreach for anyone that is looking to organize their outbound sales. Sales is a numbers game and require an extreme amount of organization to save time and to be the most effective. Outreach allows this to happen effortlessly. Outreach has helped grow our sales and help our team stay efficient. Our team loves Outreach.

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