Great tool for sales teams. Top of funnel all the way to bottom
October 27, 2025

Great tool for sales teams. Top of funnel all the way to bottom

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Activity tracking for my team, Forecasting, Sequencing leads, Kaia call recording

Pros

  • Live activity tracking (email clicks and opens)
  • Kaia call recording is simple to use
  • Forecasting is simple to use

Cons

  • The UI is becoming increasing cluttered
  • The webapp will fail to load on occasion (usually at least once a month)
  • Improved forecasting accuracies and overall tracking
  • Kaia call recording reviews are very simple to use
We've been using heavily from when we were a 30 employee company to now, a 700ee company
Its becoming a bit more difficult as the UI has become increasingly cluttered with features.
I have not been directly involved in the usage of Scratchpad, but I find it's call recording / AI to be more beneficial.

Do you think Outreach delivers good value for the price?

Not sure

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Outreach again?

Yes

It includes all tools needed for B2B software sales (my industry). From top to bottom of funnel and everything inbetween.

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