Item: OutSystems
Rating: 8
Author: Christopher Fowers

Use Cases and Deployment Scope

We currently have one development team working with OutSystems for various internal and external facing products and we have hired an external team from DoItLean to develop a few of our products as well. All of them centered around payment processing for orthodontists and vets.

Pros and Cons

Developing end user interfaces with ease and speed with a modern look and feel.
First class low code development to reduce time to market with visual programming
Their technical support team is fast and responsive. We've yet to have any issues they could not resolve.

Currently there are few identity providers supported natively and out of the box however through the use of "Forge" plugins there are ways around this limitation.
The testing frameworks used by Outsystems are not fully backed by Outsystems. If they are going to champion this they should consider giving it full backing as they do with other community driven projects.
Documentation on how to implement CI/CD is rather sparse without requesting it directly from a customer service rep.

Return on Investment

We are cutting development time of our products down to less than half when compared to traditional "procode" development.
Our developers have been more exposed to higher level architectural principles encouraging professional growth.
Being able to iterate quickly on features gives us the ability to get to more of the nice to have functionality we'd otherwise never have time for.

Support Rating

When we had an environment go down and requested support from OutSystems they were quick to respond and continued to work long hours (well past normal service hours) to get the issue resolved. They took their time in collecting information and diagnosing the problem and approached fixing it in a controlled manner.

Key Insights

Do you think OutSystems delivers good value for the price?

Yes

Are you happy with OutSystems's feature set?

Yes

Did OutSystems live up to sales and marketing promises?

Yes

Did implementation of OutSystems go as expected?

Yes

Would you buy OutSystems again?

Yes

Other Software Used

Okta Customer Identity, Dynatrace Application Monitoring, Darktrace

Likelihood to Recommend

OutSystems excels with building web interfaces fast and lends itself to custom integrations written in .Net. Most anything can be brought in given this ability to be extended. One of the drawbacks to the speed of development is that most quality control teams become quickly overwhelmed and may be unable to keep up.

First class lowcode experience

Overall Satisfaction with OutSystems