PagerDuty offers DevOps teams the ability to stay on top of production issues
January 23, 2020

PagerDuty offers DevOps teams the ability to stay on top of production issues

Anthony Aziz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use Pager Duty to manage on-call responsibilities and keep on top of production issues. We aggregate alarms from AWS Cloud Watch as well as use it as an internal page utility (for support to page an engineer).

Pros

  • Aggregates alarms from various sources.
  • Manages on-call schedules, maintenance windows, and users.

Cons

  • The phone app could be improved. We've had a handful of incidents where pages didn't go through and the app had to be reinstalled.
  • We can handle production server issues before users notice and complain.
  • We can handle issues that would cause irrecoverable loss early. ie. save a Redis node before it runs out of memory and needs to be restarted.
I used an internal page system at a previous large tech company that has a lot of similarities with Pager Duty. Pager Duty has taken that formula and improved on it greatly.
PagerDuty support has always been really quick to respond to any tickets we've submitted, and helpful in their responses.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Pager Duty handles all of our operational alarm needs. It is useful for triggering based on any automated alarms or metrics (we feed AWS alarms to it via SNS) and notifying the people that need to handle the situation. It also manages our on-call rotation and schedules and exceptions. Pager Duty is not really meant to be used as a support tool for user issues, but it does double as a last-resort tool when a support staff member needs to get immediate attention from the engineering team (via email pages).

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