PagerDuty helps ensure site stability for scaling startup!
January 18, 2020

PagerDuty helps ensure site stability for scaling startup!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is primarily being used across our R&D teams, inclusive of Engineering, Design, and Product Management. It’s also being used in IT. The product enables teams to stay connected with one other, driving valuable efficiency and collaboration, particularly when addressing priority issues with our site.

Pros

  • Compatible with OneLogin
  • Easy to use

Cons

  • Pricing is a little steep
  • More robust / diverse feature set
  • Drives transparency and accountability
  • Drives efficiency and collaboration
Other than Jira or Asana, I’m not aware of other tools that are direct competitors to PagerDuty. If you need a service to manage your critical on-call operations, the PagerDuty is an excellent bet.
We’ve had no issues with the supports. It’s been perfectly adequate.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

No

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

PagerDuty is well suited for SREs, who must keep websites up at all times to ensure product availability. Also works for the IT team keeping enterprise tools up and running as well. Not particularly well suited for other teams.

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