PagerDuty

Based on price and need, PagerDuty was the best option

PagerDuty has its advantages and costs associated. We use alternative to mitigate risk of failure, priority and effectiveness.

Better at the immediate response workflow

most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty

PagerDuty provides better cost to value, and also includes AI based recommendations. Overall automatons possibilities are also great with this and since we have multiple integrations as well as we cannot easily to existing systems.
For us the responsive and helpful sales team and support teams helped us select and then confirmed our decision to stay with this tool.

We have not used another product in this space.

I like the PagerDuty much more than the Freshservice UI. I find Freshservice to be extremly clunky and hard to use

When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management was still very early and it was not a core strength. In comparison, event/alert management is a core competency of the other platforms. However, in the other platforms lacked automated on-call capabilities or partnered with PagerDuty to deliver the capability. To carry two solutions didn't make financial sense at the time. Therefore, we went down the path of PagerDuty leveraging the beta event management capabilities. Since then, the event management capabilities are very sound and exactly what we need.

Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management.

We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option.

We have not

PD is a set-it-and-forget-it solution. The application is reliable, has many features, and will drag a tech out of the deepest sleep so to put out a fire. OpsGenie is clunky at best. It can work, but the paging is unreliable, the schedule is a nightmare, and the integrations are limited.

I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.

N/A

pingdom is used alongside PagerDuty but it doesn't have the features to replace it. The two compliment each other very well.

It is hard to compare these solutions.
PagerDuty is currently being used in SaaS version, whereas Grafana & Loki are mainly implemented next to the packaged app.
The second solution, although time consuming and requiring maintenance is still a viable option. However, PagerDuty is better suited for multi-cloud and ease of use.

I worked at one company that used VictorOps (now Splunk On-Call) and it was quite similar to PagerDuty. VictorOps had a smaller customer base and fewer integrations, so there was less information on the Internet about how to use it effectively, and I don't think its API was as easy to use.

PagerDuty seemed to have a much more flexible setup that allowed the organization to build and manage how we respond to alerts and incidents. The ServiceNow product seemed to be a bit more rigid.

PagerDuty does the alerting part flawlessly.

New Relic is an excellent monitoring tool but the alerting features in PagerDuty make it a better option for event management.

PagerDuty has matched our expectations so far in terms of the quality and quantity of functionalities offered to manage incidents effectively. Other tools being considered during the purchase phase were quite expensive and failed to offer the features we required. They had customised plans to choose from as well. The tech support team also has been highly supportive to resolve any queries quickly.

Not aware of other products

PagerDuty is easy to integrate with API and cloud platforms also the solution is based on licenses per user which is kind of useful

Very comparable functionality between OpsGenie and PagerDuty.

We've only used PagerDuty