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The great, normal, and the ugly
July 23, 2022

The great, normal, and the ugly

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is a good incident management tool. Provides insight into incidents, and how often people are interrupted during business and non-business hours. Good analytics and event handling. Generally rich interface for basic activities that are needed.
  • Incident management
  • Escalation and schedules management
  • Insights into basic people behavior around incidents handling
  • Classic is postmortem feature. It is alfa version that is in the interface for long time. Many customers state it is hard to use to unusable but no progress
  • PagerDuty is focused on reactive actions with AI and features around it. With development capacity constraints on their side, as any other company, can be difficult to get priority for things that are making usage of PD annoying.
  • It works.
It works
If there is a standard process, you get outstanding support. Some features, being in an alfa state don't have the support of PagerDuty and even if usage is not pleasant, support can't help you. Sometimes you must go to support for things you would expect you can do yourself.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

No

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Standard incident management tool. Generally, PagerDuty is above market.