Efficient and easy to instrument.
July 27, 2022

Efficient and easy to instrument.

Rafael Santos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

The system was tested and integrated with monitoring tools to escalate incidents generated by system events and alarms and on-call triggers. It addressed infrastructure and also business problems. The scope of use covered production environments, approximately 700 servers, various services and applications. Windows and Linux, Database, Routers, Switches and Firewalls.

Pros

  • Incident response.
  • Auto-remediation.
  • Communications.

Cons

  • Training.
  • Cost.
  • Workshops.
  • Incident volume.
  • Email.
All systems without automation options and alarm/incident escalation, however PagerDuty was made exclusively for this and consolidates the information.
The information is clear and didactic, has examples and use cases, we had no problems contacting support.

Do you think PagerDuty delivers good value for the price?

Not sure

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

It can be used in different areas of companies, from technological infrastructure, business, sales, production, NOC. It is very useful in automation, escalation, incident control and service history. It is not useful for troubleshooting cases.

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