Efficient and easy to instrument.
July 27, 2022

Efficient and easy to instrument.

Rafael Santos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

The system was tested and integrated with monitoring tools to escalate incidents generated by system events and alarms and on-call triggers. It addressed infrastructure and also business problems. The scope of use covered production environments, approximately 700 servers, various services and applications. Windows and Linux, Database, Routers, Switches and Firewalls.
  • Incident response.
  • Auto-remediation.
  • Communications.
  • Training.
  • Cost.
  • Workshops.
  • Incident volume.
  • Email.
Operation technology works 24x7, applications are used by the public day and night. Therefore, any unavailability affects the quality of service to the public and use of services, thus, it is very important to have high availability and quality of service.
The systems used in the integrations are monitoring tools that are at the top of the list in terms of scope, availability and usability, they obtain a very comprehensive caplarity in different technologies and the API made it possible to further expand the integration with an Own Portal that was developed to consolidate alarms and events in a single Dashboard.
A good example can be demonstrated by an event that starts in the user experience, with a high response time for a simple extract query, the NOC team is able to scale the failure through the Dashboard and knows that something is wrong, while signaling to the business areas and prepares some type of announcement, as the event takes on proportions, the escalation system is responsible for triggering the triggering phases in case the resolution time exceeds the expected.
All systems without automation options and alarm/incident escalation, however PagerDuty was made exclusively for this and consolidates the information.
The information is clear and didactic, has examples and use cases, we had no problems contacting support.

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It can be used in different areas of companies, from technological infrastructure, business, sales, production, NOC. It is very useful in automation, escalation, incident control and service history. It is not useful for troubleshooting cases.