Item: PagerDuty
Rating: 8
Author: Amisha Patel

Overall Satisfaction with PagerDuty

Use Cases and Deployment Scope

PagerDuty has remarkably transformed how we handle service disruptions, outages, and widespread customer issues. I frequently use the centralized dashboard, which provides insights into active incidents. When there is a sudden surge in a specific issue, PagerDuty easily clusters them into a major incident and lets us focus resources where they matter the most.

Pros and Cons

Pros

Resolves widespread issues.
Centralized dashboard of incidents.
Work prioritization.
Clubbing of multiple similar issues into major incident.

Cons

Reporting module although great but it has a steep learning curve than I'd like.

Most Important Features

Centralized dashboard.
Real time collaboration.
Merging of incidents into major incident.
Timely resolutions of incidents.

Return on Investment

PagerDuty has brought about spectacular returns ever since it has been deployed.

Key Insights

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Likelihood to Recommend

Real-time collaboration with the team members is indeed a great feature. Internal notes, mentions, task assignments, and linked communication logs keep everyone aligned on the incident. We no longer lose context when handing off an issue at shift change. PagerDuty also has built-in templates for sending follow-up messages.

Comments

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Blazing fast incident orchestration.

Modules Used