Reliable incident response for modern period
January 19, 2026

Reliable incident response for modern period

Monika Ahirwar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • PagerDuty AIOps
  • PagerDuty Runbook Automation

Overall Satisfaction with PagerDuty

PagerDuty was specifically deployed for addressing issues arising out of system downtime which leads to significant costs, monetary losses and scrutiny by regulators. I like that this platform allows my team to log any specific concerns relating to ongoing transactions and transfers. A ticket ID is generated which is used to track progress made by the IT department.

Pros

  • System downtime identification and management
  • Prevent siginficant costs and losses by timely identification of issues
  • Tracking progress of incident logged into the software
  • Accessible anywhere by cloud service

Cons

  • Data privacy concerns are a hotcake currently
  • Security is a strong suit
  • Incident management and control
  • Audit trails and log notes
  • PagerDuty has led to complete overhaul of performance leading to higher than expected returns.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

It is a masterpiece for monitoring and minimizing downtime in high-stake enviroment such as ours. Every second saved is valuable. The other aspect which I admire is the ability of PagerDuty to handle large volumes of incidents without a degradation in performance.

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