Item: PagerDuty
Rating: 9
Author: Aditya Chopra

Overall Satisfaction with PagerDuty

Use Cases and Deployment Scope

PagerDuty has absolutely transformed our organization, moving us from chaotic firefighting to a structured, collaborative resolution cycle. I personally like how timelines auto-populate with alerts, acknowledgements, updates, and decisions, without having to dig through scattered messages, emails, and screenshots. On-call rotations are flexible and fair, with easy handoffs and clear escalation policies.

Pros and Cons

Pros

Alerts and updates on a single dashboard.
Structured resolution process.
Centralized issue management.

Cons

Customization of severe workflows can be improved further.
Smartphone experience is not that bad.

Most Important Features

Detailed alerts with attached metrics.
Bird's eye view of incident management.
Detailed overview of the problem encountered.

Return on Investment

Revenue has slightly increased every quarter since the deployment of PagerDuty.

Key Insights

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Likelihood to Recommend

The most important feature is that I can jump right in, see the declared impact, who's working what, and post customer-facing updates without leaving the incident management view. Alerts also arrive enriched with context, such as metric snapshots and related error logs.

Comments

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Birds eye view of incident management.