Perfect solution for incident logging and management.
January 25, 2026

Perfect solution for incident logging and management.

Priti Shah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

Just six months after rolling out PagerDuty across our site, I can confirm that it has become one of the most practical tools, helping us resolve incidents faster, improve visibility, and experience very few repeat issues. All employees across the spectrum can submit their issues right from their phones in under two minutes and all updates are forthwith provided.

Pros

  • Faster resolutions.
  • Issue submissions through phones.
  • Status update provided through push notifications.
  • Escalation matrix of incidents.

Cons

  • Report extraction and generation is a bit tedious.
  • Incident management and response time.
  • Automatic escalation of idle issues.
  • Push notifications of updates.
  • Overall it has had a positive impact on the financial strength of our company.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

No

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

The PagerDuty escalation matrix is the best I have experienced so far. If an issue is unmanaged or left idle, it automatically escalates to the next line manager, leading to faster response time. The incident dashboard shows issues reported at a glance, providing insights into the most reported issues in the organisation to inform future policy changes.

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