Shifting gears from Disruption to Resolution
January 27, 2026

Shifting gears from Disruption to Resolution

Chetan Lad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • PagerDuty AIOps

Overall Satisfaction with PagerDuty

PagerDuty was recommended by a client of ours due to occasional disruptions caused by system downtime. What I love most about it is the integration of incident reporting and tracking across non-technical teams. Logging new issues using a simple form and chatbot is a noteworthy feature widely used in our company.

Pros

  • Logging issues of system disruptions.
  • Dedicated incident management solution.
  • Streamlining of incident reporting and tracking.

Cons

  • The initial setup was complex owing to the nature of its functions.
  • Collaboration feature on the incident ticket to comment and chat.
  • Speedy disposal of incident tickets within SLA.
  • The system disruptions have decreased thanks to PagerDuty's monitoring efforts, leading to a rise in revenue.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

I appreciate the built-in collaboration feature in PagerDuty that allows members of different cross-functional groups to share opinions, comments, and attachments for speedy ticket resolution. There is also a provision to highlight unresolved issues to the upper management.

Comments

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