Item: PanTerra Networks
Rating: 6
Author: Verified User

Overall Satisfaction with PanTerra Networks

Use Cases and Deployment Scope

PanTerra Networks is used for our organization's phone system. We work remotely, so it is important to have a solid contact number for our donors, vendors, and others who need to get ahold of our organization. I am one of the call tree recipients that helps answer questions and redirect calls to the right end user.

Pros and Cons

Pros

Great customer service
Variety of connecting options - landline, cell phone, desktop application, online access
Tutorials

Cons

The sound quality on the desktop application and cell phone application are poor. Callers have a hard time hearing what I am saying.
Pricing can be high unless you commit to longer contract.
Some technical language used on the desktop application that can be difficult for average user to understand without assistance.

Return on Investment

Great tutorials for new users
Allows our organization to stay connected via phone calls
Decreased reliability for someone who is working out of office or has a power and/or internet disruption.

Support Rating

Customer service has been very easy to get ahold of, and they have been very helpful in addressing the problem that I am facing as well as providing a solution to the issue. My coworkers have shared the same feedback on a number of occasions. The assistance was also came quite quickly.

Unified Communications

Our organization has only used the phone aspect of the different features that are mentioned to be offered as communications solutions above, so I cannot speak to cloud PBX, messaging, and file sharing. Those either weren't offered to our organization, or our organization has chosen not to use those features.

Key Insights

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PanTerra Networks go as expected?

I wasn't involved with the implementation phase

Would you buy PanTerra Networks again?

Yes

Likelihood to Recommend

The customer service's responsiveness and helpfulness is phenomenal, and I have heard others make the same comment. The biggest area of improvement from my point of view that caused the score I gave would be to improve the sound quality for calls placed or answered on the cell phone and desktop applications. They are next to unusable for me because of the poor sound quality, which means that any calls received while I am out of office have to be sent to voicemail or answered by someone else. Also, when one of our organization's lines are disconnected from a power or internet outage, our entire organization's phone line is unreachable.

Comments

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Sol Hurtado
(Vendor Representative) commented 10 months ago
Thank you for providing your detailed feedback. I’m glad to hear you found our customer service, variety of connection options, and tutorials helpful. Regarding the sound quality on the desktop and mobile applications, our system relies on a stable, high-speed internet connection for optimal performance. To help mitigate connectivity challenges, we’ve partnered with BigLeaf, a leader in internet optimization. Their technology prioritizes voice traffic and ensures reliable call quality, even during network disruptions. As the Client Engagement Director, I’d be happy to discuss your concerns further and explore solutions to improve your experience. You can schedule a meeting with me using this link: https://meetings.hubspot.com/shurtado Your input is valuable, and we’re committed to addressing these issues.

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