Great Company with as Many or as Few Options as You Choose
Updated March 28, 2025

Great Company with as Many or as Few Options as You Choose

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • SmartBox

Overall Satisfaction with PanTerra Networks

Our previous VOIP provider charged us an exorbitant amount for services we never used. Switching to PanTerra Streams was a game-changer—their customizable packages include only the features we need at a significantly lower monthly cost. We've been using the service for about a year without any issues and are completely satisfied. I’ve recommended it to others and will continue to do so.

Pros

  • Easy to use
  • No unused features
  • Only pay for what we use
  • Great price

Cons

  • Perhaps continue to improve the desktop app
  • Help is great
  • Very reliable
  • Decreased monthly VOIP charges
  • Ability to receive faxes anywhere
  • Can easily transition from my mobile phone to my desk phone
We have contacted support only once, a short time after the initial setup. We contacted them for assistance changing a few simple things around. We found them very easy to communicate with. We haven't had any other problems that we have needed to contact support about, but I definitely would not hesitate to contact them again. Very easy to get ahold of and communicate with.
Onboarding was seamless and hassle-free. We received the equipment and completed the initial setup over the phone with our dedicated onboarding specialist. Anytime I had questions, I received prompt and thorough responses. The entire process was much easier than I expected, and I would definitely recommend this product to others.
We only needed one or two features, and eFax is one of them. It works great! Faxes go straight to my email, where I can read them. If I need to, I print them, or I can delete them if they’re junk. We don’t use file sharing, messaging, or the other features.
PanTerra Streams was the best choice for us. We looked at about four companies, and their price was much better than the others. The platform is easier to use every day and fits what we need. Everyone at PanTerra Streams was kind and easy to work with, which made everything better.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

We don’t need a lot of features, and some of our staff aren’t very tech-savvy, so it was important to find a system that’s easy for everyone to use—and this one is! While they offer a wide range of features, we only pay for the few we actually need.

Using PanTerra Networks

2 - Only two of us use PanTerra Streams. The owner and the office manager, as we are a very small company. We are the only two people that answer the telephones on a regular, daily basis. We use it for sending and receiving faxes as well as the normal telephone functions. It is very simple and even the technology-challenged owner can use it.
1 - Only the office manager supports the phones. We haven't had any issues.
  • Ease of use
  • Receiving Faxes
  • Receiving Phone Calls
  • N/A
  • Possibly adding the text messaging feature
  • Activating additional lines
  • Adding voicemail
We love PanTerra Streams! The price is right and it isn't super complicated to use. Ease of use was the most important factor to consider when choosing the right VoIP for our company.

PanTerra Networks Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
10.0
Answering rules
10
Call park
10
Call screening
10
Online Fax
10
10.0
Mobile app for iOS
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Not Rated
Desktop sharing
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Evaluating PanTerra Networks and Competitors

Yes - We had vonage previously and our price went up to a ridiculous amount. We only have three phones and an e-fax. We only use very basic features on the phones and it was not great service. We weren't getting a good value. Panterra has been so much better. No issues to speak of.
  • Ease of Use
  • Other
Price was the most important. We only use the phone and efax features. We don't use any of the other features. We only have two users and three phones.
I would have gone to panterra first. This is the best voip system we have found. the price has not even raised 10% since we signed up over three years ago.

PanTerra Networks Implementation

PanTerra Networks Training

  • Online Training
  • No Training
Everything was fantastic. Training was sufficient and everything was easy to use. It was provided on our schedule and was very clear. I did the training myself. Training person was very knowledgeable. We are very happy. Only two users. very happy very happy very happy very happy very happy very happy
Yes. Very easy. Would definitely recommend. Very happy!

Configuring PanTerra Networks

They were able to configure everything exactly as I asked.
No - we have not done any custom code
none

PanTerra Networks Support

No. We don't usually have issues. We only use the phones for making and receiving calls and voicemail.
We were having an issue with our voicemails and the ring times. I couldn't figure out how to fix it on my own. The person I spoke with was fantastic. He went in and corrected the issues quickly.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
None

Using PanTerra Networks

It is great. We haven't had any problems that have caused downtime or any major setbacks. Only minor voicemail or ring time issues.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Making Phone Calls
  • Receiving Phone Calls
  • Easy to use
  • none
Yes - I LOVE it. it is easy to use and interact with.

PanTerra Networks Reliability

We only have three phones and two users
We have not experienced any outages or issues during business hours
Fantastic. Very happy!!! We love it and haven't had any issues.

Integrating PanTerra Networks

Relationship with PanTerra

Super communications. They were easy to work with and didn't annoy us with repeated calls.
Excellent. They followed up to ensure everything was going well.
n/a
Best pricing available. VERY HAPPY. Has not increased much at all.
n/a

Upgrading PanTerra Networks

Comments

  • Tessa Chablais | TrustRadius Reviewer
    Tessa Chablais
    (Vendor Representative) commented 7 months ago
    Thank you for the fantastic review Were thrilled to hear PanTerra Streams has been a simple reliable and cost-effective solution for your team. Were especially glad our customizable approach and support experience stood out

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