Item: PanTerra Networks
Rating: 10
Author: Verified User

Implementation Rating

Onboarding was easy. We didn't have any problems. We received the equipment and then did the initial setup over the phone with our onboarding person. When I had questions, I just asked and received prompts thorough responses. It was so much easier than I expected it to be. I would definitely recommend this product.

Use Cases and Deployment Scope

We were with another VOIP provider that was charging us an exorbitant amount of money for services we never used. We were so glad to find that PanTerra Streams offers packages with only the features that we need and will use for A LOT less money per month. We have had the service for approximately a year and have not had any issues at all. We are completely satisfied customers. I have recommended it to others and will continue to do so.

Pros and Cons

Easy to use
No unused features
Only pay for what we use

Perhaps continue to improve the desktop app

Return on Investment

Very reliable
Decreased monthly VOIP charges
Ability to receive faxes anywhere
Can easily transition from my mobile phone to my desk phone

Support Rating

We have contacted support only once, a short time after the initial setup. We contacted them for assistance changing a few simple things around. We found them very easy to communicate with. We haven't had any other problems that we have needed to contact support about, but I definitely would not hesitate to contact them again. Very easy to get ahold of and communicate with.

Unified Communications

We only needed one or two of these features. We have efax, it works great. Faxes come directly to my email and I can review them and then choose if I want to print them or just delete them (because they are junk). We don't use file sharing, messaging, or any of the other features offered.

Key Insights

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Alternatives Considered

Vonage Business Communications and Comcast Business VOIP (VoiceEdge)

PanTerra Streams fit our needs the best out of all of the companies. We reviewed approximately four companies. The price for PanTerra Streams was much better than what we were quoted by other providers. The platform of PanTerra Streams fit our needs better and was easier to use on a daily basis. We found it very easy to work with everyone from PanTerra Streams.

Other Software Used

JobBOSS, Microsoft 365, QuickBooks Desktop Pro

Likelihood to Recommend

We don't need a ton of features and some of our staff isn't "technology savvy" so we needed to make sure that the system was easy to use, for everyone. This one sure is! They have tons of features available, however, we only need a few, so that is all we pay for.

Users and Roles

2 - Only two of us use PanTerra Streams. The owner and the office manager, as we are a very small company. We are the only two people that answer the telephones on a regular, daily basis. We use it for sending and receiving faxes as well as the normal telephone functions. It is very simple and even the technology-challenged owner can use it.

Business Processes Supported

Ease of use
Receiving Faxes
Receiving Phone Calls

Innovative Uses

Future Planned Uses

Possibly adding the text messaging feature
Activating additional lines
Adding voicemail

Likelihood to Renew

We love PanTerra Streams! The price is right and it isn't super complicated to use. Ease of use was the most important factor to consider when choosing the right VoIP for our company.

Great Company with as Many or as Few Options as You Choose

Modules Used

Overall Satisfaction with PanTerra Streams