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PanTerra Networks

PanTerra Networks

Overview

What is PanTerra Networks?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which…

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Learn from top reviewers

Best Call Center Dialer!!!

Rating: 10 out of 10
July 11, 2024
IncentivizedVetted ReviewVerified User
I use Streams VOIP by PanTerra for our call centers in Mexico. We can monitor agents on the phone. Phone service gives access to text messaging as well for a closer relationsh...
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Peter Rizo
Director - Other
CEO
Baja Rizo Group
PanTerra Networks6 years of experience

An excellent-value IP-based phone solution for remote teams, offering reliable customer service

Rating: 8 out of 10
April 30, 2024
IncentivizedVetted ReviewVerified User
Panterra Streams is our IP phone service provider, addressing the communication needs of our team spread out across three states and several countries.
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Verified user
Director
PanTerra Networks5 years of experience

Driving Excellence with PanTerra Networks

Rating: 10 out of 10
March 20, 2024
IncentivizedVetted Review
We have positioned PanTerra Networks and the number of SMB customers. For those that adopted the solution, they have been very pleased with the set up, the service, and the on...
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Verified user
C-Level Executive
PanTerra Networks3 years of experience

We've had excellent experience over three different implementations now with PanTerra Networks.

Rating: 10 out of 10
March 20, 2024
IncentivizedVetted ReviewVerified User
PanTerra Networks is part of our portfolio of partners. We sell their services among a variety of different providers.
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Jay Cruzan
Consultant - Sales
Owner
Caliber Voice and Data
PanTerra Networks1 year of experience

Turn-Key Telecom's Review of PanTerra Networks

Rating: 9 out of 10
March 20, 2024
IncentivizedVetted Review
I use PanTerra Networks in my organization to make hosted voip phone calls, faxing, voicemail storage, and instant messaging. The platform is well integrated and seamless to u...
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Mike McLean
Professional - Sales
President
Turn-Key Telecom, LLC
PanTerra Networks10 years of experience

This Review is a Ringer

Rating: 5 out of 10
March 4, 2024
IncentivizedVetted ReviewVerified User
We use PanTerra Streams for external and internal communications. It has the ability to have different phones for different departments. We use PanTerra Streams to communicate...
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Verified user
Administrator
PanTerra Networks1 year of experience

PanTerra Networks is an affordable option.

Rating: 10 out of 10
February 16, 2024
IncentivizedVetted ReviewVerified User
I use PanTerra Networks as a small business with a warehouse requiring several phone lines for the front and back. Employee access in the warehouse and in the front office.
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Vincent Warner
Executive - Human Resources
CEO
Field Optics Research
PanTerra Networks1 year of experience

Satisfied Customer

Rating: 10 out of 10
February 13, 2024
IncentivizedVetted ReviewVerified User
We use PanTerra as a VoIP system for our medical practice. Currently, we have about 50 users both overseas and locally. It is used for inbound and outbound calls. Obviously, c...
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Verified user
Director
PanTerra Networks3 years of experience

PanTerra Provides Excellent VOIP Solutions

Rating: 10 out of 10
February 13, 2024
Vetted ReviewVerified User
We replaced a Vertical VOIP server that was hosted on-site. Researching the alternatives to Vertical, we looked at Ubiquity, RingCental, and PanTerra. Our VOIP solution needed...
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Floyd Massey, Ph.D.
C-Level Executive - Information Technology
Information Technology Administrator
City of Farmington, Mo.
PanTerra Networks2 years of experience

PanTerra Networks A+

Rating: 10 out of 10
January 3, 2024
IncentivizedVetted ReviewVerified User
It is our primary phone system. We use it in a call center capacity.
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Josh Douglas
Manager - Finance and Accounting
Finance Manager
Tampa Truck Driving School
PanTerra Networks2 years of experience

PanTerra Streams works and is worth the money.

Rating: 9 out of 10
October 24, 2023
IncentivizedVetted ReviewVerified User
The need for communication inside the physical office and in remoted locations. This system allows an employee to use the system on a personal cell phone without having to exp...
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Cheryl Snover
Employee - Other
IT/AR
Altus Brands, LLC
PanTerra Networks2 years of experience

PanTerra Streams - An Excellent VOIP Service

Rating: 9 out of 10
February 24, 2023
IncentivizedVetted ReviewVerified User
We use PanTerra Streams for all of our phone needs, including auto attendant and conference call line. We also use the paperless fax feature. This product, specifically the au...
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Verified user
Partner
PanTerra Networks3 years of experience

Expensive for the Features Offered

Rating: 2 out of 10
February 23, 2023
IncentivizedVetted ReviewVerified User
We used PanTerra as our phone conference system in a law office. It is needed to efficiently communicate with lawyers in the firm and manage incoming phone calls/messages.
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Verified user
Professional
PanTerra Networks2 years of experience

Still onboarding

Rating: 10 out of 10
February 20, 2023
IncentivizedVetted ReviewVerified User
Cell phone users were having difficulty getting calls through. Our previous equipment was over 15 years old
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Beverly Carlton
Executive - Corporate
President/CEO
Office
PanTerra Networks1 year of experience

Riding the Current - A Review of Panterra Streams

Rating: 10 out of 10
February 20, 2023
IncentivizedVetted ReviewVerified User
Panterra has been a game-changer for our company. We made the switch from a more expensive and unreliable provider, and it was one of the best decisions we've ever made. Jonat...
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Samer Samaan
Director - Marketing
Marketing Director
Statewide Windows & Doors
PanTerra Networks1 year of experience
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How PanTerra Networks Differs From Its Competitors

Unified Communications

The Streams app has improved communication between departments. The auto attendants means less time fielding calls and quicker response from the Department the customer is contacting. The use of ATAs has provided a cos saving alternative to fax lines.
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Unified Communications

Our office does not utilize all of the PanTerra Streams features. In fact, we don't use the messaging or file sharing options. Therefore, I cannot speak to those features. However, we do utilize the cloud PBX and it allows us to continue to work when out of the office and away from a physical phone.
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Unified Communications

It's absolutely improved our productivity. Their reporting made the biggest difference - Now we're able to see who's answering their phones or not, and which option our customers are selecting and what's happening after they are routed by our auto-attendant. Our customers are pleased as well with …
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Unified Communications

This was more of a lateral move for us. We've used VOIP for our phone communications for a lot of years. The cost savings are what made the decision. We do not use their file sharing or messaging capabilities at this time as we do those tasks through other systems.
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Unified Communications

We almost all use the voicemail to email feature. Often times we are out and about in the field so we are not at the desk to answer our phones. Being able to access them wherever we are is so helpful and being able to utilize this service has been a game changer.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business Basic

$17.95

Cloud
per month per seat

Business Plus

$24.95

Cloud
per month per seat

Professional

$29.95

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://panterrastreams.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12.95 per month per seat
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Product Details

What is PanTerra Networks?

Streams by PanTerra Networks offers unified communications features with live support


Supported in-house with no customer support phone scripts, call run-arounds, or support ticket juggling, users get 30-second live support from stateside technicians. Additionally:

  • PanTerra Data centers are redundant at every level to ensure 99.999% uptime.

  • Technical safeguards including Multi-factor Authentication to access controls, supporting compliance under the most rigorous mandates.


The PanTerra solution is supported through instant messages, by phone (simply dial 611 from any phone), desk share, or by email. Additionally, the vendor offers unlimited training for key team members for users who prefer to develop internal training and support resources.


Equipped for privacy, built for sensitive data

PanTerra's unified communications cloud boasts compliance with rigorous requirements for data protection. The Streams unified communication solution was built for Health Insurance Portability and Accountability Act (HIPAA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH), delivering the most secure unified cloud service in the industry.


Streams plays nice with existing technology

Write custom scripts with AppDesigner for customization, with popular open-API CRMs, SSOs, email clients, etc.


Four pricing tiers to fit any enterprise need

Available with pricing bundles as low as $13.95 per seat (with a 30% off discount available on request).


Managed cloud hosting

PanTerra's communications and collaboration platform is built and managed 100% in-house.

PanTerra Networks Features

Unified Communications Platform and Collaboration Features

  • Supported: Team messaging

Additional Features

  • Supported: cloud PBX
  • Supported: integrated softphone
  • Supported: mobile app
  • Supported: call center
  • Supported: video/screenshare conferencing
  • Supported: cloud storage & file sync/share
  • Supported: business analytics

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting - Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.

PanTerra Networks Videos

Getting Started with PanTerra Streams Business Phone Systems
Rethinking Organizational Comms Post-2020

PanTerra Networks Integrations

PanTerra Networks Competitors

PanTerra Networks Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

PanTerra Networks Downloadables

Frequently Asked Questions

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

PanTerra Networks starts at $12.95.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for PanTerra Networks.

Reviewers rate Hosted PBX and Online Fax highest, with a score of 9.1.

The most common users of PanTerra Networks are from Small Businesses (1-50 employees).

PanTerra Networks Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(96)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Seamless Integration: Reviewers have praised the system for its seamless integration and intuitive client setup, making tasks easy to perform. The ease of integrating the system into existing workflows has been highlighted as a key benefit by users.

Reliable Service: Users value the system's reliability, infrequent outages, and accessible support from both sales and customer service teams. This consistent reliability has contributed to a positive user experience and increased overall satisfaction.

Effective Communication Features: The phone system is noted for enhancing communication through features like ring, internal communications, and voicemail to email. These features have proven valuable in facilitating efficient and effective communication within teams.

Call Transfer Delays: Users have encountered significant challenges and delays when attempting to transfer calls using the phone app. These delays disrupt workflow efficiency and impact overall communication effectiveness within the system, leading to frustration among users who rely on prompt call transfers for seamless operations.

Complex Backend System Impact: Some users find the backend system overly complex, affecting usability despite its capabilities. The intricacies of the system create barriers for smooth navigation and efficient task completion, resulting in a steep learning curve for new users and potential errors during operation that can impede productivity.

Agent Interface Confusion: Reports suggest user confusion with agent login processes and navigating multiple agent interfaces. This lack of clarity hinders user productivity and contributes to frustration during interactions within the platform, highlighting the need for simplified interface designs to enhance user experience and streamline daily tasks effectively.

Reviews

(1-25 of 59)
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This Review is a Ringer

Rating: 5 out of 10
Incentivized
March 04, 2024
Verified User
Vetted Review
Verified User
PanTerra Networks
1 year of experience
Implementation Rating
3
The training was kind of poor on PanTerra Streams' system. There are a lot of things I do not know how to change or fix on my own and, unfortunately, the training was confusing. I am technologically inclined, but the training was confusing and the interface isn't very intuitive.

PanTerra Provides Excellent VOIP Solutions

Rating: 10 out of 10
February 13, 2024
FM
Floyd Massey, Ph.D.
Information Technology Administrator
City of Farmington, Mo. (Government Administration, 201-500 employees)
Vetted Review
Verified User
PanTerra Networks
2 years of experience
View profile
Implementation Rating
10
My technician and I implemented all locations in a 2 week timeframe. Old system was left in place until all locations were online. Technical support was available throughout the process.

PanTerra Networks A+

Rating: 10 out of 10
Incentivized
January 03, 2024
JD
Josh Douglas
Finance Manager
Tampa Truck Driving School (Logistics & Supply Chain, 11-50 employees)
Vetted Review
Verified User
PanTerra Networks
2 years of experience
Implementation Rating
10
This is probably one of the areas where they shine the brightest. As previously mentioned.

PanTerra Streams - An Excellent VOIP Service

Rating: 9 out of 10
Incentivized
February 24, 2023
Verified User
Vetted Review
Verified User
PanTerra Networks
3 years of experience
Implementation Rating
10
The implementation was very smooth. They assisted in getting phones tied to the various lines and getting everything set up in the admin portal. It's been a few years since our implementation, but there were no issues at the time.

Riding the Current - A Review of Panterra Streams

Rating: 10 out of 10
Incentivized
February 20, 2023
SS
Samer Samaan
Marketing Director
Statewide Windows & Doors (Construction, 11-50 employees)
Vetted Review
Verified User
PanTerra Networks
1 year of experience
View profile
Implementation Rating
10
The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.

PanTerra works for us

Rating: 8 out of 10
Incentivized
February 20, 2023
Verified User
Vetted Review
Verified User
PanTerra Networks
1 year of experience
Implementation Rating
10
Implementation was well planned and explained before we began. They were booked up for several weeks, so we did find ourselves impatient to begin using their system. Once the line porting was finally approved, the actual reprogramming of phones and implementation went fairly quickly. Their tech had everything done in a few hours via internet and phone instructions.

just another review.

Rating: 8 out of 10
Incentivized
February 15, 2023
RP
Robert Petty
Manager
Westcat (Transportation/Trucking/Railroad, 51-200 employees)
Vetted Review
Verified User
PanTerra Networks
6 years of experience
Implementation Rating
9
Setup was very simple. Thge tech group set up the more complicated aspects of our system but were very informative of the how and why as they set it up.

Eh

Rating: 5 out of 10
Incentivized
February 15, 2023
Verified User
Vetted Review
Verified User
PanTerra Networks
3 years of experience
Implementation Rating
5
local retailer made sure phones were installed and working, gave a very brief tutorial then we were left on our own to traverse the ups and downs of a new system. never having a voip system before, it was a big change and very unsettling to not have local help.

Stable reliable VOIP system

Rating: 7 out of 10
Incentivized
February 15, 2023
Implementation Rating
8
not really hard to implement Some issues around the land lines required some work and heasd sets are a little finicky with our hardware.

I am glad that the hardware has not had a short life.

99% Satisfied!!

Rating: 9 out of 10
Incentivized
February 14, 2023
CH
Caleb Hannon
COO
StayLakeNorman (Hospitality, 11-50 employees)
Vetted Review
Verified User
PanTerra Networks
2 years of experience
Implementation Rating
9
Very easy. I had a couple calls explaining exactly what I wanted and they set it up. Verifying the account for an email address takes a few minutes but they did provide detailed instructions with screenshots so my team was able to follow along.
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