You will get to know their CS team VERY well
April 23, 2025

You will get to know their CS team VERY well

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Networks

We use PanTerra Networks for all our office phone needs. Given that after the pandemic most of the employees are remote so we lighted the amount of lines we have in the office to just 6 per office. We still use them for our soft phone and voice mail system. We did use then also to open our doors but I believe thats not the case now.

Pros

  • Voice mail transfers
  • Calling
  • Voice mails
  • Customer Service

Cons

  • I think your entire dashboard is extremely hard to understand and use, which is why I heavily rely on your CS. Its hard for anyone to do anything themselves.
  • The voicemails are not transcribed and thats not disability friendly AT ALL!!
  • We don't use ANY of our office phones now, which have become e waste
  • A lot of the phone lines went unused for a while, which was expensive, but we solved that problem by decreasing the amount of lines.
Outstanding CS. As mentioned before, they are helpful for whatever issue you have. In my experience, one thing they don't do is be able to teach you how to do it yourself, which would be useful. Again, that might be something for your R&D team to figure out since your CS team does their job very well.
Not in a big way at all, again, we are remote. Having the ability to tweak our account due to our business needs, however, IS very helpful. We mainly use PanTerra Networks now for their calling, vm and storage capability. We hardly use anything else, and because the dashboard is so difficult, I don't even want to try.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

No

Did PanTerra Networks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PanTerra Networks go as expected?

I wasn't involved with the implementation phase

Would you buy PanTerra Networks again?

No

Ya'll have great CS, as mentioned. Anytime I need to do anything you guys take care of it for me. However, there lies the issue. I find PanTerra Networks not to be an autonomous platform. One simply cannot just login and do what they need to, because it's SO complicated. You have to call your CS team anytime I want to make a small change. Luckily I create "how to's" for myself, but your customers shouldn't have to do this. The dashboard should be user friendly.

Comments

  • Tessa Chablais | TrustRadius Reviewer
    Tessa Chablais
    (Vendor Representative) commented 7 months ago
    Thank you for your candid feedback. Were glad to hear our Customer Support team has been helpful and responsive. We understand that ease of use is key and were excited to share that a redesigned admin dashboard is launching in July with a much more intuitive experience in mind. If youre interested in a demo before it goes live or training afterward feel free to contact us at customerengagementpanterranetworks.com. Your input helps us improve and we truly appreciate you taking the time to share it.

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