Great service for nonprofit agencies!
February 11, 2023

Great service for nonprofit agencies!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Streams

We use it as a HIPPA compliant phone system to communicate with clients and on behalf of clients to support their goals. We are a transitional shelter that serves women and families so there is a lot of communication with outside agencies. It is used on a daily basis multiple times per day by various staff members.

Pros

  • Its application is easy to use and convenient.
  • Call quality is consistent and clear
  • Customer service is always knowledgeable and helpful.

Cons

  • Sometimes the calls in the app are not as clear as when using the actual phone itself.
  • The options in the admin section are vast and sometimes it’s hard to find what I am looking for.
  • Easy to use
  • Reliable calling
The support team is always helpful. Each time that I have had to contact them to make account changes or have any other questions they are able to answer my questions with ease and in a way that I can understand what needs to be done.
We almost all use the voicemail to email feature. Often times we are out and about in the field so we are not at the desk to answer our phones. Being able to access them wherever we are is so helpful and being able to utilize this service has been a game changer.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PanTerra Networks go as expected?

I wasn't involved with the implementation phase

Would you buy PanTerra Networks again?

Yes

PanTerra Streams is great for a medium sized agency that has someone with some technological background on staff. If it was for an agency with no technological knowledge I feel like the administrative tools would be challenging for them to do independently. It could be done and PanTerra Streams does well coaching through issues but it can be frustrating.

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