Likes and dislikes about Parallels Remote Application Server (Parallels RAS)
Overall Satisfaction with Parallels Remote Application Server (Parallels RAS)
Parallels Remote Application Server (Parallels RAS) has been something we have used for at least 5 years, but I think probably more than that. Parallels Remote Application Server (Parallels RAS) allows for us to publish Windows desktop applications as if they are web applications without many of our users knowing this.The simplicity of setup and the speed at which the system runs for the end user.
Pros
- Printer integration makes easy
- Solid connection that does not drop unexpectedly like other
- Easy to publish appls
- Easy to troubleshoot issues
Cons
- Configuration
- Set it up
- Troubleshooting
- Upgrades interface change to much
- Make easy to updates
About 20 minutes
Easy to use and configure
Do you think Parallels Remote Application Server (Parallels RAS) delivers good value for the price?
Yes
Are you happy with Parallels Remote Application Server (Parallels RAS)'s feature set?
Yes
Did Parallels Remote Application Server (Parallels RAS) live up to sales and marketing promises?
Yes
Did implementation of Parallels Remote Application Server (Parallels RAS) go as expected?
Yes
Would you buy Parallels Remote Application Server (Parallels RAS) again?
Yes
Using Parallels Remote Application Server (Parallels RAS)
100 - Remote Applications and Remote Computers
2 - IT Helpdesk and Analyst person
- Easy to use
- configure
- Reliability
- Price
- Support
- shared files
- cloud services
- parallels mac
Evaluating Parallels RAS and Competitors
Yes - remote Desktop Services
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
- Other
no change
Parallels RAS Implementation
- Implemented in-house
- Third-party professional services
- TIBCO professional services
- Don't know
Change management was minimal
- clients teaching
- deployment
- installing clients
Parallels RAS Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
No, we did not. We learned to support it in-house
Yes - very effective and timer matter
helped troubleshoot printer issue
Using Parallels RAS
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Remote pc
- Remote applcation
- Printers integration
- Mfa
- Security
Yes, but I don't use it


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