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Paycor knows customer service
November 19, 2019

Paycor knows customer service

Steve Moser | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

It is being used across the organization and is working well. It addresses both the traditional payroll system, plus timekeeping. We are looking to use the HR module as well in the future.
  • User-friendly website.
  • Good customer support.
  • Customization reports.
  • The system tends to be slow or hard to log into on Mondays and Fridays for some reason.
  • We gained efficiency by using the app to clock in rather than a manual timeclock.
Our HR and/or payroll team has saved 1-25 hours per month. - No longer adding up time cards and keying in time.
No comparison, Paycor's customer service is much better than competitors.
It works well when you have employees that are not always in the office, as they can clock in using the app.

Paycor Feature Ratings

8.6
Employee demographic data
8
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
9.0
Pay calculation
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated