Don't recommend for any size business
April 07, 2020

Don't recommend for any size business

Betsy Haugh | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Time & Attendance
  • Payroll & Tax Software

Overall Satisfaction with Paycor

We use Paycor across the whole organization. We got Paycor to be able to do time & attendance, track attendance points, and keep employee records in one place.

Pros

  • Sales - they have a great sales team and the sales rep is involved longer than just the sale.
  • Pay Stubs - the pay stubs are easy to read.

Cons

  • Attendance - They have yet to get back to our company on how to add schedules and track attendance points.
  • Customer Service - Nobody seems to want to get back to you when you have an issue or need help with something except the sales person who is limited on what they can do.
  • Employee documentation - They have not helped us get the record keeping for employees going.
  • Training - They are always happy to schedule training and webinars but never allow for time to ask questions.
  • The impact on the business is the same as it was before we got Paycor, the previous program was just as bad.
I’m not in HR or don’t handle payroll.
It isn't the most user friendly software to use.
We selected Paycor in hopes to be able to track attendance points, manage time off requests better. Paycor is just as unhelpful as UltiPro.
I would not recommend Paycor to anyone, not even small business. Paycor probably has a great system they just don't really want to help anyone learn the product or help find a solution to your needs.

Paycor Feature Ratings

Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated

Comments

  • Kristen Auguste | TrustRadius Reviewer
    Hi Betsy, thank you for your feedback. I just wanted to let you know that we value your insights and I have shared them with the team to help us improve. In the meantime, if there is anything I can do to improve your experience, please email me at paycorlistens@paycor.com. We hope you have a wonderful day.

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