Overall Satisfaction with Paycor
I use Paycor to administer benefits, PTO, time and attendance, and process payroll. I also use their reporting for all of these functions. One of the biggest hurdles we face with Paycor is that for some of our groups the time feature doesn't include everything we need to properly record time-based on our CBA and makes importing to the perform payroll side difficult or impossible. There is a lot of outside managing to do. On the benefits side, I don't think we got a proper understanding of Benefits Advisor when transitioning to our new platform, and the customer service portion kept giving conflicting responses when I would call in with problems.
- tax updates
- department organization/structure
- reporting
- increased functionality in Time
- a smoother connection between TOD and perform payroll
Do you think Paycor delivers good value for the price?
Not sure
Are you happy with Paycor's feature set?
Yes
Did Paycor live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paycor go as expected?
I wasn't involved with the implementation phase
Would you buy Paycor again?
Yes
- allows for flexibility with reporting
- provides insight access
Our HR and/or payroll team has saved time, but I'm not sure how much. - I was not part of the implementation process of Paycor, but to my understanding, the customer support with Paycor has been more attentive than our previous provider so that has saved us time. However, there were periods of time when my tickets would not get responses and I spent a long time on the phone following up or waiting for feedback.
We use Ceridian for our Canadian employees, and I think they both have pros and cons when you compare them. The reality is we don't use day force for many employees, so it's not easy to say one is better than the other. Ceridian is more integrated between payroll and time, but I think processing in Paycor is less tedious.