Paycor, a robust system with big support problems
September 24, 2024

Paycor, a robust system with big support problems

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • HR, Benefits Administration & ACA
  • Recruiting & ATS
  • Onboarding Software
  • Learning Management System
  • Scheduling
  • Time & Attendance
  • Payroll & Tax Software
  • Reporting & Analytics

Overall Satisfaction with Paycor

We use most modules of Paycor as our HRIS. We use this system for payroll, recruiting, benefits, learning management and performance management. Hourly employees also use the timekeeping aspect as well as the scheduling function.

Pros

  • Robust System
  • Many modules to meet all your needs
  • Lots of training

Cons

  • In my opinion, the support is very frustrating. Everyone gives you a different answer and most the time your issue cannot be solved with a phone call to support. In my experience, It takes weeks and communication is poor.
  • The different modules don't seem to talk to each other
  • The system is a bit like a labyrinth, it often isn't intuitive
  • Paycor has actually reduced our efficiency as an HR team. One week we spent 2 hours on the phone with customer support and the problem still wasn't solved.
  • From the positive side, it is nice having an HRIS that can be used as one total solution.
Our HR and/or payroll team is spending more time than we did previously due to Paycor. - We spend more time on support since the system is not intuitive and have to call multiple times. Often we get different answers from different support people so we have to call back multiple times to find a solution that works.
It isn't intuitive so you often have to call support and, in my opinion, their customer support isn't great. It is outsourced so it often feels like the people don't really know the system, they are following a script and some times the language barrier comes into play.

Do you think Paycor delivers good value for the price?

No

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

I wasn't involved with the implementation phase

Would you buy Paycor again?

No

This system could be well suited to smaller companies without a lot of complexity. For companies with multiple entities, we have found it to be cumbersome.

Paycor Feature Ratings

Payroll Management
6.8
Pay calculation
9
Off-cycle/On-Demand payment
2
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
5
Reimbursement management
Not Rated

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented a year ago
    Thank you for your detailed feedback! We’re glad you find our system robust and appreciate the variety of modules and training available. We’re sorry to hear about your frustrations with support and system intuitiveness. Your insights on these issues are invaluable, and we’re committed to making improvements. We appreciate your honesty and will use your feedback to better serve our customers.

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