Paycor, the good and the bad
February 07, 2025

Paycor, the good and the bad

Martel Perrin | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • HR, Benefits Administration & ACA
  • Onboarding Software
  • Learning Management System
  • Payroll & Tax Software
  • Reporting & Analytics

Overall Satisfaction with Paycor

We use Paycor for everyday hr needs. Employee onboarding and offboarding. Payroll for all 8 brands. Recognition programs. Payday advance with payactiv. Benefits management. Paycor streamlines a lot of processes that would be rather tedious and time consuming otherwise. As far as the software, after implementation we had no complaints.

Pros

  • Payroll management is great with distribution in a timely fashion
  • Our employees love the recognition program
  • Syncs seamlessly with our benefits providers

Cons

  • Customer service has been a huge problem for us with Paycor
  • In our experience, it is very hard to get a customer service rep on the phone after hours
  • I think the online chat function of the customer service is very robotic
  • Sometimes we would spend way too much time on the phone with customer service only to find out that the solution was a simple fix. Time is money
  • Paycor was less costly compared to other providers
  • We save a lot of man hours versus when we had to manually do all the payroll by hand every 2 weeks.
Our HR and/or payroll team has saved over 50 hours per month. - Our company has been able to grow internally and create new HR roles with different responsibilities because of the man hours that we save each week because of the automation of Paycor. It genuinely is a company saver.
After implementation Paycor's user interface is streamlined and designed for simplicity. The applications point you in the direction that you intend to use the software for in the first place. And it is not overly robust with options you will rarely if ever need to use.

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

Yes

Did implementation of Paycor go as expected?

Yes

Would you buy Paycor again?

No

I would recommend Paycor for most of the better parts it is intuitive and reliable when it comes to day to day hr functions like payroll and benefit management. However I did not rate it high because the customer service has been a huge issue for us. We manage over 1000 employees and we need timely decisive solutions and, in our experience, Paycor just cannot accomplish that feat.

Paycor Feature Ratings

Payroll Management
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented 9 months ago
    Thank you for your feedback. We appreciate your positive comments on payroll, recognition, and benefits syncing. We will make sure we relay your concerns to our team; your insights are valuable to us!

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