Item: Paycor
Rating: 5
Author: Michael Brophy

Overall Satisfaction with Paycor

Use Cases and Deployment Scope

We are a Benefits Broker, and I serve as a consulting analyst. Many of our clients utilize Paycor as their HRIS system for employee date, benefits data, payroll info, etc.

I pull reports within Paycor (Census, Benefit Admin, Payroll, etc.) to conduct audits and compare with the insurance carriers numbers.

Pros and Cons

Pros

User Friendly
Very customizable for pulling reports
Good integration and implementation resources

Cons

Poor Customer Service
Lots of report options, but can be too complex when needing just standard reports.
If something isn't integrated properly, it is tough to fix

Return on Investment

When set properly, good compliance to minimize risks
When there is an issue, negative outcome on efficiency due to customer service and communication issues.
Employee experience is mixed with satisfied and not satisfied. It is good software for small-mid market, but not well-suited for larger clients.

Time Savings with Paycor

Our HR and/or payroll team has not had any measurable time savings. - Since it has been very mixed experience from one client to the next, it is hard to gauge. I do not believe it is a one-size-fits-all service.

Usability

Overall, I would say the usability can be great for some clients but lacking for others. When it fits the client properly, it is always very smooth. When not, is is quite the opposite and can be frustrating in getting the needed support/resources.

Alternatives Considered

Paycom, ADP Workforce Now, Paylocity, Gusto and Rippling

Overall, I prefer it to the bigger HRIS systems that I work with (ADP, Paycom, Paylocity) and would chose Paycor above those listed. I do prefer utilizing other Ben Admin Systems (Gusto, Rippling, Ease) for pulling general reports, usability, and customer service needs for efficient and less complex solutions, especially when pulling data for audits.

Key Insights

Do you think Paycor delivers good value for the price?

Not sure

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycor go as expected?

I wasn't involved with the implementation phase

Would you buy Paycor again?

Other Software Used

Paycom, ADP Enterprise HR, Paylocity, Rippling, Gusto

Likelihood to Recommend

When everything is set up and integrated properly it is very user friendly, but I've had a number of clients where it was not and getting the answers from a Paycor Rep or trying to work with the client can be tough because they also have had trouble getting support and reaching the correct support line for assistance.

Paycor Feature Ratings

Comments

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Kaitlyn Blount
(Vendor Representative) commented 9 months ago
Thank you for your feedback. We appreciate your insights on Paycor's user-friendliness, reporting, and integration and acknowledge your concerns, which we'll share with our teams.
Michael Brophy
commented 9 months ago
Great, thanks for the feedback!

Paycor experience from the benefits admin side, managing clients utilizing the platform.

Modules Used