Unsatisfied User
September 26, 2022

Unsatisfied User

Jeannette Kent | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I believe the product is a great product but our company isn't large enough to use all the modules I am familiar with. Our biggest complaint is the lack of support on getting a couple items completed that was left over from implimentation. We switched over to Paylocity 11/21 and we still don't have some functions. Should never take this long.

Pros

  • Easy to use product from employee standpoint
  • Orgainization of information
  • Accessibility

Cons

  • Customer Service
  • Reporting is complicated
  • Ability to reach out to someone higher than CS team
  • User friendly and self service portal
  • Honestly we have thought about breaking contract
One of the reasons we made the switch to Paylocity was the automation and the self service portal
Honestly we aren't happy. It's taken months to get the mapping to the GL correct and we implemented Paylocity 11/21

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

No

We still don't have functioning JE for payroll and this has been worked on since January 22

Paylocity Feature Ratings

8.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Direct deposit files
8
Salary revision and increment management
8
4.7
Approval workflow
8
Balance details
3
Annual carry-forward and encashment
3
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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