Paylocity - Beware of Customer Support
December 05, 2022

Paylocity - Beware of Customer Support

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for payroll, benefits, performance, surveys, and onboarding. It's a one-stop spot for our HRIS system.

Pros

  • Reporting capabilities

Cons

  • Customer Service - We've had multiple open issues for months with no resolutions and now no dedicated service team.
  • Allow better impersonation of employees
  • Allow admins more capabilities for making changes - like security/access levels versus having to put in a ticket
  • We've had to spend more time following up with Paylocity than we should. Our own productivity has therefore decreased in our daily jobs having to stay on top of things.
Can't think of anything that ties back to automating our processes other than being able to customize the onboarding piece and load up our own policies, etc. for sign off.
We use surveys to collect feedback. This has been very useful to gather information in a private manner from employees and roll it out to senior leadership.

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

No

Implementation was great and we had a pretty solid first 6 months using the software. From there issues started building up. We had a recurring meeting with our account rep which was helping but then she disappeared and we got re-assigned. This individual has not helped us and we've escalated it for the past several weeks. We still have a bunch of unsolved answers with year end looming.

Paylocity Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
8
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
7
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
7
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Performance plans
8
Performance improvement plans
7
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
8
Corporate goal setting
6
Individual goal setting
8
Line-of sight-visibility
6
Performance tracking
6

Comments

More Reviews of Paylocity