Paylocity review

I would recommend Paylocity to those small to medium sized employers who have single state, repetitive and structured payrolls. I would caution those with multi state payrolls/ growth opportunities/ and odd circumstance payroll items to research to make sure that Paylocity can really do what they say they can and how it needs to be done.

I think Paylocity does payroll well, but again would caution those who want to use the 'additional resources', BSwift Benefits, COBRA, recruiting etc to really research how well they will integrate with Paylocity and how much of a time saver/ benefit those systems really are. My experience is that while Paylocity will tell you they are 'whole' - they are not, and there is an amount of work that goes into integrating these items within Payroll.

My feedback to new people looking at Paylocity as well is regarding customer service. Paylocity doesn't seem to put any investment into their people/ team. Be prepared to speak to someone different every time you call for every issue. Be prepared for the need to bring someone up to date on a problem. I think of it more as a clinic type setting rather than a Primary Care... You get someone new every time and need to rely on notes left by others to be able to provide the best care. Advocating for yourself, your needs (business) becomes the most important.

The timing is SLOW for response. I rarely if ever get a same day response any more, and there are times I have had to reach back out about a problem 3 days later in order to get a resolution.

We never have the same customer service rep for any length of time. I feel I need to start from scratch with any person I speak with on the phone.

It feels like Paylocity has gone to a tracked CS system- and my tickets are often closed out before a solution has been made.

Significant decline in Paylocity CS over the last 3 years. No sign of an increase in CS either.