Paylocity

Paylocity

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Score 7.7 out of 10
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Paylocity

Overview

What is Paylocity?

Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
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Recent Reviews

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8 out of 10
March 20, 2023
We use Paylocity for payroll for all our employees and just implemented Time & Labor. This is new to us but have been using for the last 3 …
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How Paylocity Differs From Its Competitors

Paylocity Automated Processes

Payroll automation has made it possible for us to add additional services for our employees without adding additional HR/payroll staff. As a construction company, we have a relatively complex need for job costing capabilities and unfortunately the Paylocity system is not yet sophisticated enough …
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Paylocity Automated Processes

When Paylocity works it's great. In my opinion, It's when there is a glitch that is frustrating. I like the onboarding, workflow and survey. I have had little to no issues with time and labor and payroll. I believe there should be more contact with the implementation team when bringing on a new …
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Paylocity Automated Processes

ConnectOne Bank separated HR functions from Benefits and Payroll. HR utilizes talent acquisition and onboarding which has streamlined the new hire process from background checks and offer letters to the data entry process. On the benefits and payroll side, automation has streamlined new hire …
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Paylocity Employee Engagement

We have used the training videos which I found really helpful when implementing Time & labor. Again I think the outreach from Paylocity lacks to reach out to clients and maybe introduce them to different tools that Paylocity has that the client might not be aware of.
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Paylocity Automated Processes

Paylocity allows us to be more efficient in our roles with the automation of the core processes, less room for error with the uploading of hours, spreadsheets for special paid employees, etc. Also, the Qtr and Year-end processes for taxes and W2s are also helping with time efficiency for our …
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Paylocity Automated Processes

Paylocity's payroll automation is similar to QB, however, I don't need a separately purchased module for time tracking. Time off History reporting is a breeze - right at my own and the employees fingertips. This transparency to the employee is important. My own efficiency is improved through the …
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Paylocity Employee Engagement

We barely use the Community and other sections because we are having difficulty getting the basic sections of the payroll to work properly and do what they are supposed to do. While enhancement and new features are great, we need the basic payroll features to work properly first before relying on …
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Paylocity Employee Engagement

Very little, to be honest. You have to navigate to that section if you want to see impressions and not many people care to click on it. It's just a post that people can comment on, it's not that much of a recognition especially if people don't choose to go to that tab.
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Paylocity Automated Processes

Paylocity has saved our HR team significant time when it comes to things like onboarding new hires and being able to have all required paperwork done digitally and before the start date. The reporting is very robust, and I almost always find a report that I need. The reporting can be a lot, and I …
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Paylocity Employee Engagement

Our employees really enjoy the community. We have some other options for our staff so it is not utilized as much as I would like it to be. Employees always enjoy giving and receiving impressions and it is a great way for employees to call out their peers on a job well done.
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Paylocity Automated Processes

There have definitely been efficiencies with PTO tracking, previously tracked and monitored with an excel spreadsheet. The elimination of paper and savings on office supplies doing evaluations, time off requests, etc., via the computer vs. paper.
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Paylocity Automated Processes

The migration to a full HRIS has been a game changer for our growing business. Before Paylocity we had a lot of HR tools that had been "bolted together" and required a good deal of manual manipulation and tracking. Paylocity has saved a lot of time in the recruiting side of the business with …
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Paylocity Automated Processes

Payroll is a breeze since the majority of the backend items are completed for you. <br><br>Time &amp; Labor is great; however, in HR &amp; Payroll, you have an "Approvals" Tab for time off. Our staff like the feature but select time off there, meaning they are confused as to why it does not …
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Paylocity Employee Engagement

I have seen several employees use Peer Recognition/Impressions. I like the feature and seeing what reviews staff provide to each other. This is a great engagement tool for employees without expecting anything in return.<br><br>We have not used the function in Survey or Video yet. So can't …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (370)
    8.9
    89%
  • Pay calculation (372)
    8.7
    87%
  • Update personal information (384)
    8.5
    85%
  • View and generate pay and benefit information (378)
    8.5
    85%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Paylocity, and make your voice heard!

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Pricing

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Paylocity

$2.00

Cloud
Per Employee Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.paylocity.com/our…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.7Avg 8.0

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.4Avg 8.2

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.3Avg 8.2

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.1Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

7Avg 7.7

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.6Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.4Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6.9Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.6Avg 7.7
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Product Details

What is Paylocity?

Paylocity is a software platform designed to give HR pros a way to manage daily tasks in payroll, benefits, talent, and workforce management. The vendor states their technology is backed by a culture that cares about client success, and that they take the time to get to know customers and understand their needs. Paylocity works with users to identify the solutions that will benefit a business today, while paving the way to a better tomorrow.

Paylocity Videos

Paylocity - Care at the Core
Drive Communication, Collaboration, and Connection with HR & Payroll

Paylocity Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.

Paycom, Paycor, and Paychex Flex are common alternatives for Paylocity.

Reviewers rate Direct deposit files highest, with a score of 8.9.

The most common users of Paylocity are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 33)
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March 20, 2023

Efficient.

Score 10 out of 10
Vetted Review
Verified User
Turnaround time is too long. Payroll is time sensitive and GL dependent, so when there's an issue it normally needs to be rectified sooner than later. We've had GL issues that have taken almost a month+ turnaround. Even simple employee issues sometimes take days to hear back from our team lead.
Score 8 out of 10
Vetted Review
Verified User
Most of the time our Paylocity account managers are amazing to work with. They go above and beyond to be available for us when we have questions and they usually know the answers. They are like a Paylocity internal encyclopedia. However, there have been a couple of Paylocity customer service reps I have spoken with that were rude and unhelpful. But I give a shout out to our HR & Payroll, and Benefits account managers for the excellent service.
Score 1 out of 10
Vetted Review
Verified User
Horrible customer support. Takes a long time to get a response and it wasn't until we escalated things to a higher level before we got even a decent level of service. In my opinion, the customer support reps do not have adequate knowledge of the system to be able to help.
Score 8 out of 10
Vetted Review
Verified User
The wait time when you contact Service is between 4-12 hours - too long. Our company wasn't assigned the correct support individuals at first, but we have now gotten on the right track and are re-working the integration.
Score 10 out of 10
Vetted Review
Verified User
It really depends on who you call and get. I never can reach my Project Manager. When I wait for another representative some people are quick and knowledgeable and others sound like they don't want to help.
September 26, 2022

Saves time and money!

Score 9 out of 10
Vetted Review
Verified User
We have had to contact support often for things that were not setup or not set up properly to begin with. The time and labor was not completed properly. The staff that helps us have been great. Just wish it was done properly to begin with.
September 23, 2022

Good HRIS

Score 8 out of 10
Vetted Review
Verified User
Overall support is fine. It depends on who answers the question. I only call support on the phone if I'm in the middle of processing payroll and have an issue. I email support for other questions to keep record of the conversation. My sales rep is fantastic and never stops working.
Score 1 out of 10
Vetted Review
Verified User
The support is limited, as is the availability of Paylocity's employees, as well as their lack of cross training. When Paylocity is involved, there are a lot of unanswered questions and follow-up usually includes a document or self-service, which isn't helpful, especially when the client is inexperienced in general or with Paylocity.
Score 1 out of 10
Vetted Review
Verified User
Support for basic questions is great. If I run into something while doing a payroll, first level support is quick and always has the answer.

Anything beyond that is non existent. We have not been able to speak with our dedicated account rep for months. We leave messages or are promised that he will call us right back, but he never does.

We have some serious tax issues right now and I cannot even get to a supervisor or tax professional and this is truly something beyond first level support capabilities.

During our initial setup we provided them with spreadsheets so they could import our employee info. They did that and everything was reviewed and yet later we found employees with info that had just been changed (like social security numbers) and some employees had to amend income tax returns.

We have had tax deposits filed late and received penalties. They got them waived but we had to use our "one time exemption" for something they caused.
Score 4 out of 10
Vetted Review
Verified User
The frustrations I have with Paylocity customer support are what drove me to leave a review in the first place so I can warn anyone considering purchasing this product. I really like the software and it has a lot of great features, but my complete distrust of their customer service has led me to rue the day I chose Paylocity to be our payroll vendor. For one thing, they are often slow to respond. That alone might be manageable, except even when I do get a response, half the time the answers are incomplete/not helpful, if not completely incorrect! Imagine waiting 90 days and paying thousands of dollars for a corrected W2 only for it to come back more incorrect than it was when you started, and not only that but they also made me question my sanity trying to convince me that they were correct when it was BLATANTLY wrong - and that's just one example! Sometimes you might be lucky to get a decent customer service rep using the chat help feature, but most of the time whoever you talk to does not seem to have any more knowledge of the system than you do. I am a patient person and I have a lot of grace for administrative errors (we're all human) but Paylocity customer service is consistently unreliable and sometimes unprofessional to boot. To their credit, the sales and implementation teams do seem really good. It seems like maybe they just can't retain good customer service reps. We've been through several account managers without ever having a good experience.
March 12, 2020

Paylocity is AWESOME

Score 9 out of 10
Vetted Review
Verified User
Every time I call, their security is amazing. You have to provide company ID, your name, and your employee ID# so that they know whether or not they can speak to you or give you any information. When you have a question they are always available to walk you through whatever it is you are having trouble with. If they don't have an answer, they will take your information and get back to you in a timely manner.
Stephanie MacMillan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I give this rating because Paylocity is super easy and user-friendly. It makes payroll a breeze, time-off requests and approvals simple, Time and PTO tracking are easy. There are many benefits to using this program. I highly recommend Paylocity to anyone with employees.
February 27, 2020

Paylocity Review

Score 8 out of 10
Vetted Review
Verified User
There are more positives than there are negatives. Although it has some minor things to work on, overall, it's a fantastic program to use for any company.
February 12, 2020

Paylocity for the win!

Score 7 out of 10
Vetted Review
Verified User
1. We are still new to Paylocity, as we have only been using this for the past three months.
2. So far, so good, there are no hiccups on my end.
3. Their website is user-friendly and easy on their eyes.
4. They have a mobile app that is also easy to use.
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