Item: Paylocity
Rating: 3
Author: Verified User

Overall Satisfaction with Paylocity

Use Cases and Deployment Scope

We use Paylocity for HR, payroll, taxes, and benefits.

Pros and Cons

Pros

Tax Verification
BLS reports already created

Cons

Timeliness of updating tax rates
Paylocity not finalizing Q4 or W2s until payroll has a chance to review & release
Allowing customers time to enter YE TPSP before finalizing W2s to avoid costs for W2Cs and amendments
Customer Service - sometimes it takes days to get a response
Reporting for FSA on ER Portal - I don't want to see EXPECTED Payroll Deduction, I want a report that shows the ACTUAL deduction
Benefit Reconciliation Report that is accurate. We were told by rep not to use!!!
Allow more administrators to receive emails pertaining to taxes (quarterly, annual, issues, etc.), direct deposit returns. Absolutely insane that only the CAO receives these and not the Payroll Administrator.
Allow payroll administrators to update SUI rates so we don't have variances every 1Q and we don't have to hear "we're very busy since it's year-end and we need to get 4Q and W2s done."
Doesn't calculate benefits arrears nor have a box to enter one time benefit correction

Return on Investment

I do so much more manual entry than I have with other products

In my opinion, Paylocity has not been automated enough for payroll - benefit earnings & deductions should calculate back to enrollment date or termination date. I spend the majority of payroll processing time entering correct ER & EE benefit amounts one employee at a time.

Paylocity Employee Engagement

None

Alternatives Considered

Paylocity requires more manual work than the other products I've used. Except when it comes to SUI rates, at least with the other products I could update the rates myself instead of emailing to Paylocity who emails to Tax Team who then enters the new rate; and it's extremely frustrating to see an incorrect rate entered. This is the first product I have ever used where I didn't have the opportunity to review and release quarterly taxes before company files on our behalf.