Paylocity is a steady product.
December 02, 2024

Paylocity is a steady product.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Paylocity is primarily utilized for payroll and time & labor (no punch clock). I like the onboarding feature which makes getting new employees setup much easier. I log out work comp cases into the system and Paylocity generates our OSHA 300's for us. It great to not to have to calculate staff and hours for the reports. We've encouraged staff to make changes (i.e. address, tax withholding, etc.) via the Self-Service Portal. We newly enrolled in the Compensation Management function, so I look forward to seeing its benefits.

Pros

  • Nine years ago we moved from ADP to Paylocity, it is great to have a PC based program that refreshes immediately.
  • The training / help functions are great. Clear to understand and detailed. I recently participated in the Compensation Management modules and I am able to return to the information as needed.

Cons

  • We do not receive consistent information when we contact the service center. We've been provided with several ways to accomplish one tasks (i.e. gross up employee financial gift). This makes us hesitant to trust the information received.
  • Onboarding module has greatly improved the new hire process.
  • Compensation Management - signed purchased the functionality. In trying to implement it to our process it was not compatible. 1) need multiple levels of approvals. 2) one-time bonus set up for future approval. Discontinued use.
  • Self-Service Portal - has decreased the number of file maintenance tasks needed to be completed as employees enter / update their own information.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Payroll processing.
Onboarding.
Ease of file maintenance.

Paylocity Feature Ratings

8.8
Employee demographic data
10
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
9
Off-cycle/On-Demand payment
8
Direct deposit files
9
Salary revision and increment management
10
9.5
Balance details
10
Annual carry-forward and encashment
9
9.4
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
10
Employee recognition
8
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using Paylocity

75 - Human Resources
Payroll
Employees
3 - Human Resources
Payroll Staff
  • Payroll processing
  • Time and labor
  • Benefit time
  • Onboarding

Paylocity Support

Inconsistent responses on how to complete a task. Example - employer paid taxes on gift that needs to be reported as earnings. Compensation Management - after implementation training, I contacted the service department to receive assistance on setting up the module. I found the person to lack knowledge as it appeared that he was reading the directions and was all over the screen when pointing out items. I was very confused.

It's a misnomer to say we have a dedicated account representative, because when we call we typically end up with someone.
ProsCons
Quick Resolution
Problems get solved
No escalation required
Immediate help available
Poor followup
Need to explain problems multiple times

Comments

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