Proceed with caution! No payroll company is that great, but Paylocity is probably the worst.
September 01, 2017
Proceed with caution! No payroll company is that great, but Paylocity is probably the worst.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity Web Pay
Pros: sorta easy to use, customer service can be really good (it can also be frustrating). Might be good for a company with office workers (small law firms, etc), NOT recommended for Restaurants.
Cons: There are A LOT. Let's start with the basics. If your employee gets locked out, YOU are the one they call. Paylocity does not offer support to staff. Some of the basic reporting does not work properly. Time-off tracking can't be auto-assigned to new employees, it's another step in the hiring process. When hiring a person using the templates, Paylocity's system can't accurately calculate salaries (seriously...this is a basic function and Paylocity can't perform it). If you have Spanish speaking employees, Payocity does not support them through their platform, but they will still charge you for them. There is a "work-around" (by the way, this their favorite phrase), but ONLY if you use a desktop and ONLY if you use Chrome's translate webpage feature. It's not practical. There is a form for just about everything you want to do unless you ask the right questions. If you know what to ask, you can usually find the right answer.
Cons: There are A LOT. Let's start with the basics. If your employee gets locked out, YOU are the one they call. Paylocity does not offer support to staff. Some of the basic reporting does not work properly. Time-off tracking can't be auto-assigned to new employees, it's another step in the hiring process. When hiring a person using the templates, Paylocity's system can't accurately calculate salaries (seriously...this is a basic function and Paylocity can't perform it). If you have Spanish speaking employees, Payocity does not support them through their platform, but they will still charge you for them. There is a "work-around" (by the way, this their favorite phrase), but ONLY if you use a desktop and ONLY if you use Chrome's translate webpage feature. It's not practical. There is a form for just about everything you want to do unless you ask the right questions. If you know what to ask, you can usually find the right answer.
- Work-arounds they do really well
- Customer service reps are usually VERY willing to help find that work-around.
- The entire platform needs improvement.
- We've paid a lot of money for services that do not work properly, but we are just finding out about this.
Paylocity can't compare to these others. It's like comparing a broken down Honda to a brand new Lincoln.