A quality HRIS without a lot of the hassle
July 17, 2017
A quality HRIS without a lot of the hassle
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity Web Pay
We use Paylocity Web Pay across our entire organization to process payroll and to provide HR self-service access to our employees. We also use it for areas such as OSHA reporting, ACA compliance, workforce analytics, performance management, and onboarding. The self-service portal addresses the specific need to limit the amount of manual processes and paper forms that must be completed.
Pros
- Customer service. We're assigned a dedicated account manager, but there is also a broader team that is aware of our account and can assist with the Account Manager is not available. I've always found them to be very knowledgeable and helpful.
- User friendly. Both our management team and employee users have found the platform to be more user friendly than our past systems. I have to answer very few questions about how to access areas of the site.
- Many options. We started with Web Pay's base services, but were able to add advanced HR functions, performance management, and onboarding within the same platform. It's nice to have a single solution rather than multiple vendors pieced together.
Cons
- Leave tracking. It's possible, but it's not intuitive. There are many back and forth steps that could be improved.
- Applicant tracking. The additional module is available, but it's not comparable to other solutions out there. I tested it out during the beta phase and chose to go with an outside vendor that integrates with Paylocity instead. Not seamless, but it's worth it to get the better product.
- Tablet friendly pages. I understand that many employees will access the self-service portal through their tablets, but when the system was made "tablet friendly" it took some of the user friendliness away as well. More clicks (or taps) are needed to access basic functions when before they were just right there in front.
- The robust reporting has allowed us to analyze our workforce in a way prior systems could not. We used the data to update our pay structures and reduce turnover.
- The performance management system has dramatically improved our processes over decentralized paper methods. This improvement leads to higher engagement and therefore a more productive workforce.
- The ability to link with business partners, such as our CPA, allows them to access they information they need to help advise us more efficiently.
The ADP platforms did not allow us as much access to our data as Paylocity. We were constantly needing to reach out to the ADP support team to run reports or fix things within the system. With Paylocity, we have significantly more access, which leads to reduced wait times and higher efficiency. Employees have also found the self-service aspect to be leaps and bounds ahead of the prior ADP system.
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