One of the top reimbursement and payment solutions.
March 22, 2022

One of the top reimbursement and payment solutions.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paytm

We currently use Paytm in 2 ways - 1. Personal accounts and payments 2. Company rewards and reimbursements 1. Personal usage comprises of using Paytm to pay for road tolls, groceries, and for shopping 2. My company uses Paytm to disburse rewards and any reimbursements. Any reimbursements such as lunches, travel, work-related purchases are handled via Paytm. This is integrated with the company HR software for automated disbursement of amounts.
  • Large number of places that accept paytm for payment.
  • Seamless integration with most e commerce and shopping sites.
  • Direct linkage with bank account for easy money transfer.
  • Simple and easy to use interface in the mobile app.
  • Paytm ecommerce / mall can have a wider range of products.
  • Paytm travel bookings can be more seamless.
  • Paying using QR code can have fewer steps.
  • Lunch reimbursements.
  • Disbursing rewards.
  • Integration with HR suite.
  • More than 50 man-hours were saved when we moved away from Sodexo and switched to Paytm for monthly food reimbursements. HR takes less time to process this than in the past.
  • Integration with HR suite makes processing easy.
Paytm is much better than Sodexo due to the wide array of use cases. Also, we need not carry a physical card in the case of Paytm. Additionally, Paytm is accepted in many more places than Sodexo.

Do you think Paytm delivers good value for the price?

Yes

Are you happy with Paytm's feature set?

Yes

Did Paytm live up to sales and marketing promises?

Yes

Did implementation of Paytm go as expected?

Yes

Would you buy Paytm again?

Yes

Paytm is extremely well suited for lunch reimbursements and for paying road tolls. Paying road tolls is so easy using a Paytm money balance. loading money takes less than a minute. Lunch reimbursement amounts are directly transferred to Paytm wallet and these can be used in thousands of places. Paytm can improve its eCommerce portal and simplify the KYC process. Also, the app is a bit cluttered as of now. There is scope to make the app more modern and simple.