Pendo helps us reduce customer churn!
Brendan Lash | TrustRadius Reviewer
Updated May 31, 2019

Pendo helps us reduce customer churn!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pendo.io

As a Customer Success Manager, it's crucial that I understand how my customers are using our tool and what they are interacting with the most. That's why Pendo is essential in helping me support my customers and in making decisions about how to drive engagement with our software. Not only that, but the Pendo team is incredibly helpful and supportive. I'm so glad we decided to work with Pendo!
  • Customer Usage Insights
  • Responsive Support Team
  • The tool requires a bit of setup and onboarding before you can fully utilize it.
  • Since we signed up with Pendo, we have increased the level of engagement of our customers
  • Using Pendo has helped us reduce account churn
I would definitely recommend Pendo to other people. Pendo helps me identify which of my customers have not been using the tool recently, which in turn allows me drive engagement and prevent churn - a MUST HAVE for all SAAS companies.