Great piece of software
June 24, 2025

Great piece of software

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We use Pendo.io to get a better pulse on how our customers interact with our product — what their preferences and opinions are. The scope of our use case is fairly broad, and we use the tool for a lot of our key platform notifications and user preference / opinion studies.

Pros

  • Uncovering user insights
  • Providing usage statistics
  • Enabling platform communications

Cons

  • UI user-friendliness
  • Pricing
  • Ease of integration
  • Understanding customers better
  • Reducing risk
  • Better communications
Pendo.io is very user friendly. A lot of its features can be used by most people. Some features like paths requires some getting used to, but there's a lot of documentation on their website. I'm not giving it a perfect score because of this nuance — but it's mostly easy to use.

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

Yes

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

In spite of its limitations, I think that Pendo.io is a truly powerful tool. It's great for uncovering gold nuggets of customer behavioral data, and it's also great for in-platform communications. I'd say that it's a necessary tool for most SaaS companies, especially B2B SaaS. Pricing is quite prohibitive though, so smaller companies might struggle with adoption.

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