Pendo gives you wings.
June 26, 2025

Pendo gives you wings.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We use Pendo to deliver in-app messaging about new features, run product experience surveys, and report on and analyze user behavior in our application to plan new enhancements and features. Pendo helps us understand how customers are using our products, enabling us to make data-informed decisions and deliver critical messages to specific user segments.

Pros

  • Tagging pages and features.
  • Building dashboards and reports.
  • Creating and deploying user guides.
  • AI-supported guide translation/localization.

Cons

  • The guide builder UI could be a bit more user-friendly; it's hard to remember where the different options are at first and takes some practice.
  • Interpreting user paths visually can be tricky at times, especially when trying to understand where drop-offs or blockers occur.
  • More granular user permissions so that I don't need to grant full admin rights to a user if I want to let them edit translations on a guide, for example.
  • Troubleshooting customer-reported issues is faster when relying on usage data.
  • Communicating critical information to users has reduced the need for support team interactions, saving time and resources in the process.
  • Has justified the time spent on enhancements with data showing the adoption of new features or the reduction or elimination of problematic user paths.
Mostly my issues were with the guide creation UI For the first few months, it was tricky because I wasn't sure where to find the areas I needed to configure. Additionally, the use of wildcards in the pages versus the URL entered on the guide creation page can be confusing to explain to new users. Finally, the visual rendering of paths makes sense, but it could be improved, perhaps by adopting a Sankey diagram, which is similar to what currently exists today.

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

Overall, Pendo meets our core needs. The way with minimal training, you can get started on building guides, tagging pages, and features, is great. I also love that when you are done tagging a new product area, you get historical data. Pendo has given me insight into some user behaviours that have supported enhancements that streamline their experience. The visitor report building is fantastic.

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