Item: Phenom Talent Experience Management (TXM) Platform
Rating: 8
Author: Guada Gibbs

Use Cases and Deployment Scope

Our client was looking for a CRM alternative that could bring innovation and make a difference in comparison to their competitors. They were looking for strong functionalities around talent pools and particularly the option to work across multiple languages as the support different regions. Lastly, they were looking for an integrated solution that would allow them to potentially minimise tools used and integrate some sourcing activities.

Pros and Cons

Easy creation and use of talent pools
Integrate sourcing tools
Personalised messages to candidates

Reports turnaround times could be improved
Can't change candidates statuses in bulk
Slow customer service turnaround at times

Return on Investment

Increased candidate engagement
Broad customisation is leading to more sophisticated campaigns which should increase ROI
Reports could benefit from some TLC, data integrity has been a concern

Alternatives Considered

Avature CRM and SmartRecruiters

When comparing Phenom Talent Experience Management to Avature CRM: Avature aims very high, and sometimes gets lost in its own grandness. Phenom Talent Experience Management tends to be more user-friendly and accessible, with some more down to Earth features and functionalities. On the other hand, Avature allows for managing candidates in bulk, which is not an option for Phenom Talent Experience Management.

When comparing Phenom Talent Experience Management to SmartRecruiters: the choice for Phenom Talent Experience Management was made once the decision had been made on investing on EB campaigns and building a talent community, as Phenom Talent Experience Management's capabilities are much better and broader.

Key Insights

Do you think Phenom Talent Experience Management (TXM) Platform delivers good value for the price?

Yes

Are you happy with Phenom Talent Experience Management (TXM) Platform's feature set?

Yes

Did Phenom Talent Experience Management (TXM) Platform live up to sales and marketing promises?

Yes

Did implementation of Phenom Talent Experience Management (TXM) Platform go as expected?

Yes

Would you buy Phenom Talent Experience Management (TXM) Platform again?

Yes

Other Software Used

TripActions, Cornerstone OnDemand, TIBCO Spotfire

Likelihood to Recommend

I would recommend Phenom to large enterprise needs as opposed to smaller companies. It can be a bit complex and provide too much customisation, which sounds like a great match for large organisations, but can be counterproductive for smaller ones.

It's a great tool for those companies looking to take their talent function further, get them to the next level, as it provides a range of opportunities to further EB, talent community, etc. If a company is looking for a tool for storing candidates to perform basic tasks, this tool is too sophisticated.

Great tool for large enterprises

Overall Satisfaction with Phenom Talent Experience Management (TXM) Platform