Good Internal Communication Tool
September 29, 2022

Good Internal Communication Tool

Anthony Kissinger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pigeon Messengr

We use Pigeon Messengr as our primary internal messaging tool. Prior to Pigeon Messengr, we had used mostly used email and phone calls, which were an absolute pain. Anyways, Pigeon Messengr has replaced these tools as a central portal that allows me to communicate both with my reports and my leadership in one convenient place, without the pain of having to go click back and forth between inboxes and email chains or having to scroll through email chains with everyone's eight-line signatures to finally find a document. Now it is all in one place.


  • Search options. It isn't quite Google, but it is significantly easier for me to find specific messages and shared documents in the threads than it was when we were using email.
  • Ad-hoc meetings. The Huddle feature is really great for those moments when you think "This would be so much easier said than written" but also don't want to walking across the office building and up and down stairs just to have a five minute chat.
  • Mobile App: It's great for those days where I have a doctor's appointment to be in the loop available for the team. Keeping track of emails on my phone was a pain.


  • File types. It works fine with your standard files (Word, Excel, CSV, etc.) but some of the reports put out by our software won't load, so it's back to email.
  • Small thing, but the new message notification often will not go away.
  • 1 on 1 and group communication
  • File transfer
  • Ad-hoc meetings
  • Significant positive impact. While I can't provide company wide numbers (nor am I aware if we even track it specifically), I know that I personally probably save somewhere between 2-5 hours on any given week from not having to track down files and messages in email chains.
  • Also security. Pigeon Messengr, as a purely internal messaging tool, reduces mishaps like employees cc'ing external clients on emails they shouldn't have access to.
Slack: Pigeon Messengr isn't as well known but does have many of the same features at a lower price point. Miro: I had actually used Miro in a previous position, but I expressed to my leadership that I very much thought it was the wrong kind of functionality for what we were doing. We typically just send messages and files and did not need the level of interaction that the Miro whiteboard provided.

Do you think Pigeon Messengr delivers good value for the price?


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Did Pigeon Messengr live up to sales and marketing promises?


Did implementation of Pigeon Messengr go as expected?


Would you buy Pigeon Messengr again?


Pigeon Messengr functions well as a general communication tool. In my experience, the only area it is not well suited for is transferring documents with specialized file formats. I also am not aware of what its auditability is like, but we are using it so it must be there.

Pigeon Messengr Feature Ratings

Video files
Not Rated
Audio files
Not Rated

Pigeon Messengr Reliability

I have not noticed any issues for a company of about 400 employees. I imagine the channel functionality would enable fairly unlimited scaling.
I've never had it be not available.
Occasionally, files can take forever to upload and download, and the calendar integrations also don't work sometimes.


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