Pipedrive for Sales and Contact Management is Great
February 10, 2015

Pipedrive for Sales and Contact Management is Great

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Lite

Overall Satisfaction with Pipedrive

I used Pipedrive in a sales capacity to keep track of key accounts and identify where they were in the sales cycle. In a separate project, my supervisor and I used Pipedrive in conjunction to keep track of all communication (in-person, email, telephone) either of us had with business prospects. This proved an excellent way to keep us both informed of how certain key relationships were developing and helped identify to us both simultaneously where we needed to increase efforts to reach out to potential business partners.
  • I love the ability to add email communication directly into a prospect's record in real time. This is especially helpful if you have long sales cycles or multiple people working with a single account.
  • Pipedrive is intuitive and easy to navigate.
  • The ability to identify what a sale is worth and indicate goals etc is great. The visual graphic indicators of where you are versus your goal is extremely helpful.
  • Customizing the stages to fit our needs was a little tricky in the beginning but we worked it out.
  • Not everyone uses Pipedrive for "sales" its also a great way just to keep everyone informed about activity on a particular prospect - so maybe a way to take out the "sales" portion would be good
  • Increased efficiencies allowing multiple people within an organization see what interactions have occurred with a particular prospect.
  • Great visual to see where you are in a sales cycle and as a percent of goal.
  • Helps keep prospects from "being forgotten" inproving closing ratios and customer conversion.
Once we found Pipedrive we stopped looking. Much more intuitive and user friendly than anything else we saw out there. Also, a very reasonable price for the technology.
Pipedrive is definitely very well suited to keep your sales prospects organized and on track. It may be less suited as a traditional CRM that is not focused on a monetary sales goal. Make sure you understand what you need and perhaps what you don't need. The good news is that with a little set up, you can probably customize Pipedrive for your needs, it just may take a little more up front effort for some.

Pipedrive Feature Ratings

Customer data management / contact management
9
Workflow management
8
Territory management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
9
Quote & order management
8
Interaction tracking
10
Channel / partner relationship management
8
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
9
Email marketing
8
Task management
8
Billing and invoicing management
Not Rated
Forecasting
10
Pipeline visualization
10
Customizable reports
9
Custom fields
8
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
9
Social data
8
Social engagement
9
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated