March 11, 2021


Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Pipedrive

We implemented Pipedrive for a client of ours to manage their new lead pipeline from new form fills all the way to a sale/win. Pipedrive allows our client to automate repetitive tasks that happen at each step of their pipeline, including having email templates with merge fields ready to go, setting reminders for tasks outside of Pipedrive, scheduling meetings with video conferencing links and more. It streamlines the entire process and allows our client to spend more time building a relationship with their potential clients rather than spending most of their time on the admin around getting a new client.
  • Automate repetitive processes
  • Manage new leads and deals along an easily customised pipeline
  • Have a record/track all communications related to specific deals/leads
  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
  • Greatly reduced the amount of time spent on tasks that occur in the new lead pipeline
  • Has taken some time for users to adopt it completely so was a costly initial investment in terms of time and money

Do you think Pipedrive delivers good value for the price?

Not sure

Are you happy with Pipedrive's feature set?


Did Pipedrive live up to sales and marketing promises?


Did implementation of Pipedrive go as expected?


Would you buy Pipedrive again?


There is a learning curve that caused a slow adoption but overall the UI looks great and the support is helpful when there is an issue that you need to be addressed. The marketplace integrations (developed by Pipedrive) could definitely use some work as they're not as seamless as we'd hoped for!
Their support was very helpful whenever we required assistance.
Pipedrive is well suited towards a business with a med-large sales team. For an individual or small business with fewer than 10 employees, I wouldn't always recommend it because it is a big investment for a small company. You need to also have the capacity to train employees to use it or a lot of its features will go unused and it can end up being more of a hassle than it is helpful.

If you have the capacity to train users and they are willing to completely adopt it, then it can be extremely powerful for managing and tracking leads and new deals in your sales pipelines and even save your sales team a huge amount of time in the long run.

Pipedrive Feature Ratings

Opportunity management
Integration with email client (e.g., Outlook or Gmail)
Lead management
Task management
Pipeline visualization
Custom fields
Custom objects
Not Rated
API for custom integration
Not Rated
Role-based user permissions
Mobile access